Insurance Admin Support Specialist

This is a fully remote position, open to applicants in United States.

📋 Description

• Accurately input and maintain client, policy, and claims information within internal systems.

• Oversee inbox management and perform email follow-ups with clients, insurers, and third-party entities.

• Prepare and revise policy documentation, schedules, and associated records.

• Provide assistance with policy renewals, endorsements, and general insurance administrative duties.

• Ensure that all records and documentation are complete and up to date.

• Track outstanding items and follow up to guarantee timely resolution.

• Maintain a high standard of accuracy and compliance with internal protocols.

• Support brokers and account managers in daily administrative tasks.

• Organize and electronically file documents.

• Communicate with clients and stakeholders in a professional manner.

• Assist with reporting and other ad hoc administrative responsibilities as needed.

• Contribute to process enhancements and uphold service standards.

⛳️ Requirements

• Minimum of 2.5 years of prior experience supporting an Australian insurance business.

• Strong data entry and administrative skills with exceptional attention to detail.

• Experience in managing email correspondence and following up on pending items.

• Excellent written and verbal communication skills in English.

• Familiarity with Insight Insurance CRM.

• Proficient in Microsoft Office applications, especially Outlook and Excel.

• Strong organizational and time management abilities.

• Capability to work independently and manage multiple priorities.

🏝️ Benefits

• Competitive salary

• Opportunity to influence the HR function of a rapidly expanding BPO.

• Collaborate closely with a team of industry leaders who have successfully scaled BPOs in the past.

• Career growth and development opportunities.