Institutional Success Specialist, Credit Mobility

This is a fully remote position, open to applicants in New York, +1 more state.

📋 Description

• Oversee onboarding, data validation, and adoption initiatives, acting as the main point of contact for participating colleges and universities.

• Collaborate closely with institutional partners to identify and resolve data discrepancies that may arise within transfer equivalency and program requirements.

• Monitor the progress of onboarding and engagement through milestones, timelines, requirements, and deliverables across various partner institutions.

• Organize and facilitate training sessions, providing documentation and support resources to student users, school administrators, and staff.

• Actively oversee and enhance partner engagement, promoting the use of best practices that contribute to increased value and adoption through training, education, and direct outreach.

• Collect customer feedback and relay partner needs and priorities to product and development teams.

• Occasional travel, less than 10% of the time, may be required, primarily focused on visits to our Michigan and New York offices, conferences, and site visits at partner institutions.

⛳️ Requirements

• 3-7 years of relevant experience within a higher education institution, working with student information systems, degree audit systems, transfer articulation, or student records operations.

• Proven experience managing customer or partner relationships across intricate projects or organizations.

• Exceptional organizational and project coordination abilities with meticulous attention to detail.

• Capability to manage multiple stakeholders and priorities concurrently.

• Technical expertise to "look under the hood" of data feeds, including a comprehension of institutional data and relational database structures.

• Outstanding verbal and written communication abilities.

• Strong presentation and relationship management skills.

• An entrepreneurial mindset with the capacity to excel in a dynamic and creative team environment.

• 2-3 years of experience in customer success or partner management (preferred).

• Familiarity with credit transfer processes (preferred).

• Knowledge of SQL, Power BI, Tableau, or similar reporting and analytics platforms (preferred).

• Experience in leading training sessions, onboarding initiatives, or customer education programs (preferred).

• Experience working at a Banner and/or DegreeWorks institution (preferred).

🏝️ Benefits

• Medical, dental, and vision plans.

• Employer-paid 10% retirement contribution.

• Paid parental and caregiver leave.

• 22 days of paid time off.

• 11 paid holidays.

• Up to 12 paid sick days.

• Wellness benefits.