Installation Engineer – SDB, SEM

This is a fully remote position, open to applicants in Arizona, +3 more states.

📋 Description

• Perform on-site installation of advanced electron microscopy and associated analytical systems.

• Adhere to established procedures for installation, alignment, calibration, and testing to ensure equipment operates correctly.

• Collaborate with customers, system users, and internal teams to facilitate a seamless installation process.

• Identify and resolve technical issues that may occur during installation or initial system usage.

• Assist with scheduled maintenance activities as necessary to maintain system performance.

• Offer troubleshooting and repair assistance to customers and field personnel.

• Travel frequently, often with little notice, to customer locations to support installations, address issues, or assist fellow field service colleagues.

• Accurately complete and submit field service and installation reports.

• Educate customers and users on fundamental system operation, maintenance expectations, and best practices.

• Provide insights to product quality, service, and engineering teams based on field observations.

• Assist with updates, corrections, and enhancements to Thermo Fisher system documentation.

• Clearly and professionally identify, isolate, and communicate outstanding system issues.

• Act as a technical resource and subject matter expert for colleagues, customers, and training initiatives.

• Comply with all safety, quality, and compliance standards while working with high-voltage, ultra-high vacuum, and complex electromechanical systems.

⛳️ Requirements

• Bachelor's degree in engineering, electronics, physics, chemistry, or a related technical discipline.

• Over 3 years of hands-on technical experience in the installation, troubleshooting, repair, and calibration of complex analytical or scientific equipment such as SEM, TEM, FIB, or similar systems.

• Preferred experience with advanced analysis tools including scanning electron microscopes, transmission electron microscopes, focused ion beam systems, or similar high-precision electromechanical systems.

• Strong preference for experience in diagnosing and repairing ultra-high vacuum and high-voltage systems.

• Additional relevant technical certifications are a plus.

• Excellent troubleshooting skills in electronics, mechanics, and systems-level analysis.

• Proven ability to troubleshoot intricate systems and subsystems down to the component level.

• Capability to read and interpret schematics, technical diagrams, service procedures, and system documentation.

• Familiarity with ultra-high vacuum technology, high-voltage systems, precision instrumentation, and related safety practices.

• Exceptional customer service skills with the ability to establish positive working relationships with customers, system users, and internal teams.

• Outstanding written and verbal communication skills, including professional proficiency in English.

• Strong organizational and time management abilities with the capacity to work independently in the field.

• Proficient in Microsoft Office, Windows-based software environments, and service management tools.

• Ability to document service and installation activities with clarity and accuracy.

• Skilled in training and supporting customers on system operation and maintenance.

• Capability to respond to customer needs on short notice and manage shifting priorities.

• A valid driver's license is mandatory.

• Must be able to obtain a valid passport and travel regionally and internationally as needed.

• Willingness to travel up to 75% within the assigned territory (US) or as business needs dictate.

• Physical ability to lift up to 50 lbs. and work in laboratory, manufacturing, research, or customer-site settings.

🏝️ Benefits

• Options for national medical and dental plans, as well as a national vision plan, including health incentive programs.

• Employee assistance and family support programs, which include commuter benefits and tuition reimbursement.

• Minimum of 120 hours of paid time off (PTO).

• 10 paid holidays each year.

• Paid parental leave (3 weeks for bonding and 8 weeks for caregiver leave).

• Accident and life insurance coverage.

• Short- and long-term disability benefits in accordance with company policy.

• Retirement and savings plans, including a competitive 401(k) U.S. retirement savings plan.

• Employees' Stock Purchase Plan (ESPP) allows eligible colleagues to purchase company stock at a discounted rate.