Identity Engineer

This is a fully remote position, open to applicants in Mexico.

📋 Description

• Conduct routine maintenance and upkeep of the designated domain.

• Take ownership of customer inquiries and ensure issues are resolved.

• Investigate, diagnose, troubleshoot, and provide solutions for customer challenges.

• Refer unresolved matters to the relevant internal teams following established procedures.

• Deliver timely and accurate feedback to customers.

• Accurately document and close all reported issues.

• Create knowledge base articles for common issues by documenting troubleshooting and resolution processes.

• Engage in small-scale enhancements or projects as needed.

• Monitor and assess system performance to identify potential bottlenecks.

• Take part in hardware and software upgrades, installations, and scheduled system maintenance activities.

• Ensure systems are maintained in compliance with IT policies and procedures.

⛳️ Requirements

• A Bachelor’s degree or a suitable combination of education and relevant experience.

• Capability to perform tasks with or without reasonable accommodation.

• Understanding of regulatory and security standards, best practices, and company policies.

• Familiarity with documentation related to assigned technology, including server build documentation, configuration standards, and infrastructure architecture.

• Commitment to adhering to Petco and departmental processes and standards.

• Willingness to participate in rotating on-call coverage or emergency response situations.

🏝️ Benefits

• Competitive salary and comprehensive benefits package.

• Opportunities for professional growth and development.

• Supportive work environment fostering collaboration and innovation.