Installation Coordinator

This is a fully remote position, open to applicants in New York.

📋 Description

• Oversee the full coordination of installation projects, ensuring that all equipment, materials, and travel arrangements are prepared and aligned with project schedules.

• Collaborate with customers and internal teams to confirm the project scope, expectations, and readiness before installation.

• Track installation progress and proactively identify risks to ensure timely and successful project delivery.

• Act as the main point of contact during installations and for post-installation support.

• Provide on-site training and follow-up to guarantee effective system utilization and minimal disruption to operations.

• Cultivate strong relationships with customers through prompt communication, professionalism, and timely issue resolution.

• Identify and resolve complex hardware, software, and networking challenges.

• Offer both remote and on-site technical support to reduce customer downtime.

• Execute system upgrades, repairs, and preventative maintenance on equipment.

• Keep accurate records of service activities, customer interactions, and project updates using platforms such as HubSpot.

• Develop and maintain knowledge base documentation to enhance team efficiency and ensure consistent service delivery.

• Seek opportunities to enhance processes, tools, and overall service delivery.

• Uphold customer confidentiality and comply with all relevant standards of compliance and ethical business conduct.

• Complete all mandatory training within designated timeframes.

• Maintain regular attendance and availability, including participation in on-call support as required.

• Carry out other assigned responsibilities.

⛳️ Requirements

• An associate degree in Electronics, Computer Science, or a related field, or a combination of education and relevant experience.

• At least three (3) years of experience in troubleshooting, hardware repair, or technical field service.

• Experience in managing or coordinating installation or service projects is preferred.

• Military experience is advantageous.

• Willingness to travel to customer sites.

• Strong project coordination and prioritization skills in a multi-project setting.

• Advanced troubleshooting skills across computer systems, peripherals, and networking environments.

• Proficiency in installing, configuring, and maintaining hardware and software systems.

• Effective communication abilities, including the capability to convey technical information to non-technical users.

• Proven ownership and accountability for customer outcomes.

• A proactive problem-solving mindset with the capacity to anticipate and resolve issues.

• Ability to work independently while effectively collaborating with cross-functional teams.

• Strong documentation and organizational skills.

• A customer-centric approach with a dedication to service excellence.

🏝️ Benefits

• Comprehensive mental health and wellbeing resources.

• Nationwide Blue Cross Blue Shield PPO with employee-friendly plan design, featuring an $850 individual annual medical deductible and $25 office visit copays, along with low biweekly premiums.

• Company-paid basic life/AD&D, short-term and long-term disability insurance.

• Rx, dental, vision, and other voluntary benefits, as well as FSA.

• Employer-matched 401k Plan.

• Comprehensive PTO plan.