Insights Consultant, French Speaking

This is a fully remote position, open to applicants in United Kingdom.

📋 Description

• Oversee a portfolio of client accounts while fostering robust client relationships.

• Serve as the primary point of contact for clients, comprehending their business goals, offering strategic advice, addressing challenges, and identifying opportunities for collaboration.

• Work in conjunction with the Rapid Intelligence and Media Intelligence teams to deliver precise and insightful outputs that meet client expectations.

• Coordinate with internal stakeholders to uphold high editorial and service standards.

• Recognize client risks and opportunities for growth to aid in retention, renewals, and upselling initiatives.

• Manage ongoing communication with clients through email, phone, and occasional face-to-face meetings.

• Connect clients with internal teams to resolve issues related to service delivery, editorial quality, and contracts.

• Assist with renewals by managing account information, tracking service scope, and preparing proposals, statements of work, and contract documentation.

• Support client projects through research, writing, editing, and conducting quality checks.

• Address ad-hoc client requests and delivery challenges.

⛳️ Requirements

• Bachelor’s degree or equivalent professional experience.

• Background in PR, communications, journalism, English, marketing, or a related field is preferred.

• Exceptional written and verbal communication skills, with the capability to produce clear, accurate, and engaging content.

• Strong attention to detail and a dedication to producing high-quality work.

• Outstanding presentation and stakeholder management abilities, enabling effective communication with clients and senior stakeholders.

• Proven experience in relationship-building, influencing stakeholders, and resolving client issues in a customer-oriented environment.

• Strong analytical and problem-solving capabilities, with the ability to identify challenges and create practical solutions.

• A proactive and self-motivated mindset, with the ability to work independently, prioritize tasks, and recognize when to seek assistance.

• Candidates must already reside in the country of employment.

🏝️ Benefits

• Cision Group Personal Pension Scheme

• Life Assurance

• Healthcare cash plan

• Dental Insurance

• Private Medical Insurance (available for directors and above only)

• Gym Subsidy

• Cycle to Work

• Discounted Dining

• Virtual GP

• Employee Assistance Programme (EAP)

• Eye Care Test

• Cision Global Charitable Giving Program

• BenefitHub (Retail discounts)