Insights Analyst, Dispute Experience

This is a fully remote position, open to applicants in United States.

📋 Description

• Convert intricate data signals into root-cause insights and actionable recommendations for operations or products.

• Establish success metrics, KPIs, and monitoring frameworks, while creating predictive analytics tools for Disputes and Fraud Operations.

• Develop advanced metrics and KPI frameworks that assist in identifying emerging trends, performance changes, and anomalies within Fraud Ops and Dispute Ops.

• Perform comprehensive analyses of workflows and lifecycles, including the examination of interaction patterns, segment behaviors, and changes in performance before and after interventions.

• Collaborate with Product, Engineering, Fraud Strategy, and Operations to assess and enhance AI-driven workflows, including automated decision-making, classification models, and tools for agent support.

• Design and assess A/B tests, policy modifications, rule implementations, workflow changes, and operational strategies.

• Produce succinct, executive-level summaries that translate investigations into clear narratives with quantified impacts and suggested next steps.

• Collaborate closely with Operations, Risk, Product, and Engineering teams to ensure a mutual understanding of challenges and alignment on solutions.

⛳️ Requirements

• A Bachelor’s degree in a quantitative discipline (Statistics, Data Science, Economics, Mathematics, Computer Science, Engineering).

• A minimum of 5 years of experience in analytics, preferably in Trust & Safety, Fraud, Risk, or Support Operations.

• Proficient in SQL, including complex joins, window functions, and CTEs.

• Skilled in Python or R for experimentation, modeling, and data analysis.

• Strong grasp of statistics, causal inference, experimental design, and anomaly detection.

• Experience analyzing automation systems, risk models, or machine learning-driven workflows is advantageous.

• Familiarity with BI tools such as Looker or Mode.

🏝️ Benefits

• Health insurance coverage.

• 401k matching plus comprehensive medical, dental, vision, life, and disability benefits.

• Generous vacation policy alongside company-wide Chime Days, which are bonus paid days off for all employees.

• Up to 24 weeks of paid parental leave for birthing parents and 12 weeks for non-birthing parents.

• Access to Maven, a family planning resource, with a $15k lifetime reimbursement for egg freezing, fertility treatments, adoption, and more.

• Annual wellness stipend available for eligible wellness-related expenses.

• Opportunities for in-person and virtual events to engage with fellow Chimers.

• Competitive equity package and bonuses.