Inside Sales Support Representative

This is a fully remote position, open to applicants in Washington.

📋 Description

• Assist in the expansion of managed account portfolios in collaboration with Outside Sales Representatives.

• Deliver consultative support while nurturing robust account relationships.

• Ensure prompt and comprehensive quotes and sales orders.

• Address issues and conduct post-sale follow-ups throughout the project lifecycle.

• Utilize CRM and telephony systems to enhance customer service and sales operations.

• Encourage repeat business through exceptional customer service, quoting, sourcing, project ownership, and relationship management.

• Collaborate with vendors and cross-functional teams on quoting, pricing, availability, and problem resolution.

• Manage projects from start to finish, ensuring that managed account customers remain central to the process.

• Oversee issue resolution, after-sale follow-ups, invoice transmission, and quote requests.

• Report directly to a Supervisor.

• Typically travel overnight 5% to 20% of the time.

⛳️ Requirements

• Must be at least eighteen years of age.

• Must have legal authorization to work in the United States.

• Proficient in Microsoft Office Suite.

• Familiarity with presentation software (e.g., Microsoft PowerPoint).

• Proven ability to collaborate and work effectively with cross-functional teams.

• Demonstrated skills in project management.

• Capability to negotiate, manage complaints, resolve disputes, and address grievances with both internal and external customers.

• Strong written and verbal communication skills.

• Prior experience in customer service or retail sales, particularly in home improvement trades.

• Understanding of local building codes, specifically related to Home Improvement.

• A consultative and growth-oriented mindset, with the ability to respond promptly to customer needs, both internal and external.

• Extensive knowledge of retail systems, including Showroom Point of Sale-Orange Pay, Order Up, My Custom Designs, Volume Pricing Program, Quote Center, Pro Xtra, Credit Services Center, and the Appliance Ordering System.

• High school diploma and/or GED required.

• Minimum of 1 year of work experience.

• No leadership experience necessary.

• No certifications required.

🏝️ Benefits

• Competitive salary package.

• Opportunities for professional development and advancement.

• Comprehensive health and wellness benefits.

• Paid time off and holiday pay.

• Employee discounts and perks.