Inside Sales Representative

This is a fully remote position, open to applicants in South Africa.

📋 Description

• Act as the main point of contact for all issues related to designated accounts or regions.

• Foster and sustain long-term, positive relationships with clients.

• Ensure the prompt and effective delivery of products and services that meet client requirements and align with company goals.

• Maintain an extensive understanding of accounts and contacts within your designated area.

• Update and oversee customer information in the CRM system.

• Achieve or surpass assigned revenue targets.

• Make at least 30 outbound calls daily to engage with clients and prospects.

• Design and distribute targeted email campaigns and promotional communications weekly or biweekly.

• Respond to all customer emails within one hour or less.

• Professionally manage inbound customer calls and inquiries.

• Become a subject matter expert on clients' products, pricing, and decoration techniques.

• Offer both proactive and reactive recommendations to clients regarding products and projects.

• Develop and present virtual product demonstrations customized to client needs.

• Follow up on all leads, opportunities, sample requests, and projects.

• Enter and manage sample requests efficiently.

• Address customer issues and escalate challenges when necessary.

• Identify opportunities for upselling and cross-selling.

• Provide support to fellow team members as needed.

⛳️ Requirements

• A minimum of 2 years of experience in inside sales or a comparable customer-facing position.

• Strong communication and influencing abilities, capable of engaging stakeholders at all levels.

• A proven history of delivering customer-focused solutions.

• Familiarity with CRM and ERP systems.

• Exceptional organizational skills and attention to detail; able to manage multiple projects at once.

• Strong listening, negotiation, and presentation skills.

• Effective verbal and written communication capabilities.

• At least 2 years of completed college coursework; a degree is preferred.

• Proficient in Microsoft Word, Outlook, Excel, PowerPoint, and Access.

• Ability to compile and analyze sales reports.

• Prior experience in the promotional products industry is essential.

🏝️ Benefits

• Health insurance

• Flexible working hours

• Professional development opportunities

• Equipment allowances