Inside Sales Representative

This is a fully remote position, open to applicants anywhere in the world.

📋 Description

• Proactively engage in lead prospecting by reaching out to attract new customers using lists of both qualified and unqualified leads (hunter profile), managing a high volume of calls and interactions via WhatsApp.

• Conduct lead qualification by identifying customer needs and profiling through phone calls and WhatsApp to ensure compatibility with our service.

• Present the product by clearly and effectively communicating the benefits and value of our service, emphasizing the advantages of a recurring subscription.

• Facilitate sales closing by guiding leads through the process, negotiating prices and terms, and addressing questions regarding the service.

• Manage the sales pipeline by tracking interactions with leads, maintaining a consistent communication flow, and documenting all pertinent information in the CRM.

• Follow up with leads who have not made an immediate purchase, nurturing relationships and conducting regular follow-ups until a decision is reached.

• Achieve goals by meeting established monthly sales targets, focusing on both the number of contracts closed and the quality of service provided.

• Conduct post-sale follow-up to ensure customers have a positive initial experience, support subscription activation, and encourage renewals.

⛳️ Requirements

• Previous experience in B2C sales, particularly in sales conducted via phone and WhatsApp (approximately 3 years of experience).

• Strong communication skills: ability to articulate clearly and persuasively, both over the phone and through messages, adapting language to suit each customer profile.

• Orientation towards results and targets: a commitment to achieving sales goals and proficiency in working with performance indicators.

• Organizational skills: capability to manage multiple leads simultaneously, maintaining good task control and follow-up in the CRM.

• Proactive approach: initiative to identify new sales opportunities and consistently follow up with leads.

• Familiarity with sales tools: experience with CRM platforms (e.g., HubSpot, Salesforce, Pipedrive) and communication tools (WhatsApp Business, etc.). Prior experience with HubSpot CRM (the official CRM of the sales department) is advantageous.

• Negotiation skills: ability to comprehend customer needs and adjust offers to create mutually beneficial outcomes.

• Desired qualifications include:

• - Experience in selling subscription-based products/services.

• - Understanding of the digital market.

• - Familiarity with consultative selling techniques (particularly SPIN Selling).

🏝️ Benefits

• Opportunity for professional growth and development.

• Competitive salary and commission structure.

• Supportive team environment with collaborative culture.

• Access to cutting-edge sales tools and resources.

• Flexible working hours and remote work options.