Inside Sales Representative

This is a fully remote position, open to applicants in Philippines.

📋 Description

• Handle a high volume of incoming chats and emails from current clients utilizing free credits or trial periods.

• Respond to incoming phone calls when customers seek direct communication.

• Assist customers in navigating package options, pricing tiers, and licensing models.

• Address common objections using established sales playbooks.

• Facilitate transactions through assisted checkout in CRM/sales tools.

• Recognize complex, multi-seat, or enterprise-level opportunities and direct them to Account Managers along with detailed handover notes.

• Record 100% of customer interactions, purchase intent, objections, and usage trends in the CRM on a daily basis.

• Ensure high accuracy in pipeline management.

• Manage escalated requests for "talk to someone" from self-service portals.

• Implement proactive outbound campaigns to an existing client base based on usage triggers, averaging 40–60 touches per day through chat and email.

• Assist with seasonal marketing initiatives.

• Achieve or surpass KPIs, including chat response times of under 60 seconds, deal cycles of under 5 or 3 business days depending on the phase, and a CSAT score above 4.2.

• Act as an extension of clients’ global commercial teams to enhance revenue growth among current accounting and audit firms.

• Support the conversion of free-credit clients to paid accounts.

• Clarify package tiers, respond to inquiries, address objections, and finalize deals directly using CRM tools.

⛳️ Requirements

• At least 2 years of experience in B2B SaaS inside sales, chat sales, or high-volume inbound SDR/BDR roles.

• Demonstrated history of meeting or exceeding sales quotas and conversion metrics.

• Experience in closing deals over live chat platforms, such as Intercom or similar tools.

• Ability to manage multiple conversations simultaneously with efficiency and precision.

• Excellent written English communication skills for chat and email.

• Confident and professional spoken English for phone conversations.

• Direct experience with Salesforce or a similar CRM for daily management of leads, opportunities, and communication logs.

• Full willingness and availability to work fixed, rostered night/mid-afternoon shifts covering North American and European business hours, as well as Philippine holidays.

• Exceptional verbal and written English communication skills.

• Background in technical/customer support or regular interaction with clients on technical issues.

• Prior experience selling software, tools, or services to accounting, audit, or financial professional services firms (preferred).

• High comfort level with learning, understanding, and explaining AI-powered analysis or data software products (preferred).

• Experience in converting free-tier, trial, or freemium users to paid recurring plans (preferred).

• Familiarity with CPQ workflows or guided checkout systems (preferred).

• Proficiency in French, German, or Dutch (highly valued; preferred).

• Strong team player with a supportive and friendly demeanor.

• Proactive and positive approach to work.

• Genuine interest in helping others resolve issues and a commitment to customer experience.

• Enthusiasm for continuous learning and self-improvement.

🏝️ Benefits

• Performance-based commissions and bonuses.

• Equipment provided for work.

• Health Maintenance Organization (HMO) coverage.

• 13th-month pay.

• Positive work-life balance.

• Respectful workplace environment.

• Fully remote work setup.