Inside Account Manager

This is a fully remote position, open to applicants in Illinois.

📋 Description

• Provide assistance and support to designated Outside Sales Representatives throughout the complete order process, which includes lead identification, quoting, order entry, customer service, expediting, and follow-up.

• Perform accuracy checks on orders prior to forwarding them to the Purchasing Department.

• Establish cross-functional relationships within Darley Defense to facilitate bookings and finalize sales.

• Handle customer service inquiries and develop potential solution strategies.

• Conduct discovery calls with existing accounts to enhance sales opportunities.

• Support Sales Representatives in creating and sustaining Salesforce.com opportunity pipelines to meet annual objectives.

• Utilize Salesforce for managing and analyzing customer interactions and contact information throughout the customer lifecycle.

• Cultivate relationships with customers and vendors to gain insights into their preferences, behaviors, and actions.

• Collaborate with vendors to negotiate favorable pricing and delivery terms.

• Assist in capturing the Dealer of Record and forwarding it to Vendor Relations.

• Guide customers in selecting appropriate funding or contract vehicles.

• Respond swiftly to inquiries via phone, email, or in-person meetings.

• Research assigned and new sales territories.

• Conduct prospecting calls to identify new customers and contacts within designated territories.

⛳️ Requirements

• A Bachelor's Degree is required; however, prior military or government experience may be considered in place of this at the hiring manager's discretion.

• A minimum of 5 years of sales experience is required, with a preference for non-call center telephone sales.

• At least 5 years of experience in customer service.

• A minimum of 5 years of proficiency in MS Office, particularly Excel and Outlook.

• At least 2 years of experience with a Customer Relationship Management program.

• Familiarity with tactical equipment, military, or federal agencies.

• Understanding of government contracts, including TLS, OTA, COTS, FEDMALL, and GSA.

• Knowledge of the JDE Enterprise System.

• Familiarity with Salesforce CRM and its functionalities.

• Ability to creatively evaluate challenges and present solutions.

• Capability to operate effectively in an unscripted environment.

• Strong verbal and written communication skills.

• Willingness and capability to converse easily with new individuals.

• Proven attention to detail and organizational skills.

• Ability to handle competing priorities effectively.

• Willingness to travel as needed.

• Availability Monday through Friday from 8:00 a.m. to 4:30 p.m. or as required.

🏝️ Benefits

• PTO

• Paid Holidays

• Tuition Reimbursement

• Health & Wellness Reimbursement

• Medical

• Dental

• Vision

• Life & Disability Insurance

• HSA with Darley contribution

• FSA

• 401K/Roth with match and profit sharing

• Darley paid life insurance