Inside Account Manager

This is a fully remote position, open to applicants in Illinois.

📋 Description

• Provide assistance and support to designated Outside Sales Representatives throughout the complete order cycle, encompassing lead identification, quoting, order entry, customer service, expediting, and follow-up.

• Perform accuracy checks on orders prior to forwarding them to the Purchasing Department.

• Foster cross-functional relationships within Darley Defense to facilitate bookings and finalized sales.

• Handle customer service inquiries, evaluate customer situations, devise options, and offer solutions.

• Engage in discovery calls with existing accounts to enhance sales opportunities.

• Aid Sales Representatives in creating and sustaining Salesforce CRM opportunity pipelines to meet annual objectives.

• Leverage Salesforce to oversee and analyze customer interactions and contact information throughout the customer lifecycle.

• Cultivate relationships with customers and vendors to gain insights into customer preferences, habits, and behaviors.

• Collaborate with vendors to negotiate favorable pricing and delivery terms.

• Assist in recording the Dealer of Record and forwarding it to Vendor Relations.

• Provide guidance to customers on appropriate funding or contract options.

• Respond promptly to inquiries via phone, email, or in-person meetings.

• Gain an understanding of the assigned sales territory and investigate new sales territories.

• Conduct prospect calls to identify new customers and contacts within designated territories.

⛳️ Requirements

• A Bachelor's Degree is required, although prior military or government experience may be accepted at the discretion of the hiring manager.

• A minimum of 5 years of sales experience is necessary; experience in non-call center telephone sales is preferred.

• At least 5 years of customer service experience is required.

• A minimum of 5 years of proficiency in MS Office, especially Excel and Outlook.

• A minimum of 2 years of experience with a Customer Relationship Management program.

• Familiarity with tactical equipment, military, or federal agencies is essential.

• Understanding of government contracts (TLS, OTA, COTS, FEDMALL, GSA, etc.) is necessary.

• Knowledge of the JDE Enterprise System is required.

• Familiarity with Salesforce CRM and its functionalities is essential.

• Ability to creatively analyze issues and provide effective solutions.

• Capability to function in a completely unscripted environment.

• Exceptional verbal and written communication skills; comfortable engaging with new individuals easily.

• Proven ability to be detail-oriented, organized, and manage competing priorities effectively.

• Availability for full-time work Monday through Friday, 8:00 a.m. to 4:30 p.m., or as needed.

• Willingness to travel as required.

🏝️ Benefits

• Paid Time Off (PTO)

• Paid Holidays

• Tuition Reimbursement

• Health & Wellness Reimbursement

• Medical Coverage

• Dental Coverage

• Vision Coverage

• Life & Disability Insurance

• Health Savings Account (HSA) with Darley contribution

• Flexible Spending Account (FSA)

• 401K/Roth with matching contributions and profit sharing

• Company-paid life insurance