Inside Account Manager

This is a fully remote position, open to applicants in Illinois.

📋 Description

• Provide assistance and support to designated Outside Sales Representatives throughout the order process, which includes lead identification, quoting, order entry, customer service, expediting, and follow-up.

• Perform accuracy checks on orders prior to forwarding them to the Purchasing Department.

• Foster cross-departmental relationships within Darley Defense to facilitate bookings and completed sales.

• Handle customer service inquiries and devise solutions for customer challenges.

• Conduct discovery calls with existing accounts to enhance sales opportunities.

• Aid Sales Representatives in creating and sustaining Salesforce.com opportunity pipelines to meet annual targets.

• Utilize Salesforce CRM to manage and evaluate customer interactions and contact information throughout the customer lifecycle.

• Cultivate relationships with customers and vendors to gain insights into preferences, behaviors, and actions.

• Negotiate favorable pricing and delivery terms with vendors.

• Document the Dealer of Record and communicate it to Vendor Relations.

• Advise customers on suitable funding options or contract vehicles.

• Respond promptly to inquiries via phone, email, or face-to-face meetings.

• Investigate assigned sales territories to identify new sales opportunities.

• Conduct prospecting calls to discover new customers and contacts within designated territories.

⛳️ Requirements

• A Bachelor's Degree is required, although prior military or government experience may be accepted at the discretion of the hiring manager.

• A minimum of 5 years of sales experience; experience in non-call center telephone sales is preferred.

• At least 5 years of customer service experience.

• A minimum of 5 years of experience with MS Office, especially Excel and Outlook.

• 2 years of experience using a Customer Relationship Management program.

• Familiarity with tactical equipment, military, or federal agencies.

• Understanding of government contracts, including TLS, OTA, COTS, FEDMALL, and GSA.

• Knowledge of the JDE Enterprise System.

• Familiarity with Salesforce CRM and its functionality.

• Ability to creatively evaluate issues and offer solutions.

• Capability to operate in an entirely unscripted environment.

• Strong verbal and written communication skills.

• Eagerness and ability to engage with new individuals effortlessly.

• Proven attention to detail and organizational skills.

• Ability to manage competing priorities effectively.

• Availability for full-time work, Monday through Friday, from 8:00 a.m. to 4:30 p.m.

• Willingness to travel as required.

🏝️ Benefits

• Paid Time Off (PTO)

• Paid Holidays

• Tuition Reimbursement

• Health & Wellness Reimbursement

• Medical Coverage

• Dental Coverage

• Vision Coverage

• Life & Disability Insurance

• Health Savings Account (HSA) with Darley contribution

• Flexible Spending Account (FSA)

• 401K/Roth plan with matching contributions and profit sharing

• Company-paid life insurance