Innovation Manager – VoIP, Intelligence

This is a fully remote position, open to applicants in Canada.

📋 Description

• Formulate the business strategy for the Voice & Communications initiative and take responsibility for adoption, revenue growth, and overall financial performance, emphasizing how AI-driven capabilities enhance differentiation and value.

• Construct and validate financial models — including pricing, cost structure, and anticipated returns — and deliver go/no-go recommendations to Executive Leadership at critical stage gates.

• Collaborate directly with dealerships to comprehend communication workflows, validate product-market alignment, and pinpoint early adopters; lead pilot programs and navigate implementation, pricing, and adoption hurdles.

• Engage in early-stage sales activities — customer discussions, pilot agreements, and initial deployments — assisting in securing foundational customers and refining the go-to-market strategy.

• Articulate the product vision and essential features of the VoIP platform, encompassing AI-enabled functions such as call transcription, summarization, intelligent routing, and workflow automation, ensuring AI delivers tangible, measurable value within dealership operations.

• Facilitate the transition from pilot projects to wider deployment, advancing the solution from MVP to a scalable offering by enhancing onboarding, usability, reliability, and AI performance based on customer insights and usage data.

• Establish and refine pricing and packaging strategies, continuously assessing performance across adoption, revenue, cost efficiency, and the influence of AI-driven capabilities.

⛳️ Requirements

• A Bachelor’s degree in Business Administration, Computer Science, Finance, or a related field, or equivalent experience.

• Proven experience in Product Management, Business Development, or a comparable role with full ownership of a product or initiative from inception through delivery and adoption.

• Direct experience working with customers or end users to comprehend workflows, validate solutions, and foster adoption.

• Strong understanding of business processes with the capability to identify opportunities for product or service enhancements.

• Preference for candidates with experience in VoIP, UCaaS, or cloud communications platforms.

• Knowledge of AI-driven functionalities such as transcription, natural language processing, or workflow automation, with the ability to implement them in practical business scenarios.

• Experience in dealership, ERP, or vertical SaaS environments is a plus.

🏝️ Benefits

• Full-time employees will also have access to a comprehensive range of benefits, including medical, dental, vision, basic life insurance, short/long term disability, and 401(k) participation (with company match).

• The Company offers a minimum of 10 days of vacation for new employees, sick time according to state regulations, 8 Company-paid holidays, and 2 personal holidays each year.