Infrastructure Delivery Manager

This is a fully remote position, open to applicants in United Kingdom.

📋 Description

• Oversee the execution of infrastructure programs, which include: network enhancements (LAN/WAN/SD-WAN/Wi-Fi, firewalling, segmentation).

• Modernize identity and access management (Entra ID, Conditional Access, MFA, Zero Trust frameworks).

• Enhance cloud and M365 platforms (Intune baselines, Defender setup, Azure services).

• Improve disaster recovery and resilience (backup strategies, failover designs, recovery testing).

• Elevate security measures (EDR/XDR/MDR implementations, vulnerability mitigation, baseline hardening).

• Assess, interpret, and challenge technical designs from vendors and partners to ensure compliance with FI’s standards.

• Validate technical setups through testing, pilot phases, and evidence-based acceptance criteria.

• Develop and manage comprehensive delivery plans, RAID logs, dependency maps, change schedules, and cutover strategies.

• Coordinate multiple infrastructure and security projects across FI’s operational landscape.

• Supervise partner engineering teams, ensuring quality, clarity of scope, and controlled project delivery.

• Conduct delivery governance, including quality gates, readiness assessments, risk evaluations, and post-implementation reviews.

• Ensure all changes adhere to proper impact assessments, testing procedures, documentation, and change control protocols.

• Manage technical delivery for new site constructions, relocations, refurbishments, and technology refresh cycles.

• Collaborate with regional center teams to coordinate activities without disrupting educational or operational functions.

• Standardize center infrastructure by consistently implementing FI’s technical blueprint across all sites.

• Guarantee that all center deployments encompass monitoring setups, documentation, and operational runbooks.

• Ensure that all projects incorporate secure-by-design principles from the outset.

• Integrate security configurations (Defender, MDE, firewalls, M365 security baselines, DLP) into delivery cycles.

• Work closely with the Information Security Manager to ensure that: remediation of vulnerabilities is effectively planned and executed, new services align with governance and accreditation standards (Cyber Essentials/ISO27001), and SOC/MDR/alerting integrations are included in new infrastructure.

• Translate technical objectives into clear communications for all key stakeholders.

• Confirm that all new services are accompanied by: complete documentation (logical/physical diagrams, configurations, build standards), monitoring and logging baselines, operational runbooks and escalation protocols, and training or knowledge-transfer sessions for IT operations. Ensure handovers meet strict acceptance criteria before transitioning into business-as-usual operations.

⛳️ Requirements

• Extensive experience in delivering complex, multi-site IT infrastructure projects (network, cloud, identity, endpoint, security).

• Proficient in reading, understanding, challenging, and validating technical designs across: network and firewall technologies, Azure/M365/Entra ID, Intune, Defender, Sentinel, and Zero Trust architecture.

• Proven experience in coordinating specialist engineers and third-party delivery partners.

• Strong project delivery capabilities (waterfall/agile hybrid), with a focus on structured documentation and governance.

• Excellent problem-solving skills with the ability to dissect complex technical challenges.

• Strong communication and stakeholder engagement abilities across both technical and non-technical audiences.

• Capacity to produce high-quality delivery artifacts (plans, architectures, test evidence, runbooks, change packs).

• Willingness to travel to FI centers as needed.

🏝️ Benefits

• 30 days of annual leave (based on full-time hours) plus bank holidays.

• 3 FI Days each year.

• Hybrid working options available, with equipment provided for remote work.

• Flexible working environment with a variety of family-friendly policies.

• Employee Assistance Programme: 24-hour confidential access to counseling and support services.

• Competitive pension plan.

• Private medical insurance.

• Opportunities for training and development.

• Long-term career prospects in a growing company.

• Employee perks that include a range of discounts tailored to your lifestyle.