Information Technology Associate

This is a fully remote position, open to applicants in United States.

📋 Description

• Join the existing WIA Information Technology team and collaborate closely with colleagues on various projects and daily responsibilities.

• Provide first-tier support for the WIA network through email or phone, assisting users by researching issues, troubleshooting, and reaching out to technical support entities or vendors as needed.

• Serve as a system administrator and assist with user setup across different platforms utilized at WIA.

• Some of these systems include, but are not limited to: Salesforce, Microsoft 365, HubSpot, Conga Fast Forms, NetDocuments, and NetSuite.

• Support the ongoing maintenance of CRM and other systems, while informing users about outages or issues.

• Aid in data imports into our Salesforce platform and assist with data cleanup efforts.

• Participate in general Technology Department administration, meetings, and projects.

⛳️ Requirements

• A positive mental attitude, able to remain kind and gracious even in high-pressure situations.

• A highly motivated, results-oriented individual who is a self-starter.

• Strong analytical, problem-solving, and decision-making abilities.

• Excellent written communication skills.

• Proficient verbal communication and presentation skills.

• Strong capability to work collaboratively within a team environment while operating fully remotely.

• Experience with MS Office applications.

• Familiarity with CRM/databases.

• Specific experience with Salesforce is particularly valued.

• Programming skills are a significant advantage.

🏝️ Benefits

• 401(k) with Employer Match

• Health Insurance (with HSA option)

• Dental Insurance

• Vision Insurance

• Life Insurance

• Generous Paid Time Off Policy

• Flexible Spending Account (FSA)

• Healthy Work/Life Balance

• Maternity/Paternity Leave Policy

• Remote Work Opportunity