Information Center Member Service Specialist I

This is a fully remote position, open to applicants in New Hampshire, +1 more state.

📋 Description

• Deliver exceptional service to both external and internal members.

• Achieve service expectations as detailed in the Service Excellence Scorecard.

• Assist in fulfilling the financial needs of both new and existing members.

• Engage in performance development by being open to constructive feedback.

• Promote teamwork and enhance relationships among staff members.

• Accurately handle transactions and fulfill member requests.

• Suggest recommendations for process improvements.

• Adhere to regulatory compliance and complete assigned training requirements.

⛳️ Requirements

• High School diploma or its equivalent.

• At least 6 months of experience in a call center or banking environment.

• Strong interpersonal abilities.

• Proficient in PC skills.

• Capability to multitask effectively.

• Proficiency in Spanish is a plus.

🏝️ Benefits

• Comprehensive health benefits.

• Competitive salary package.

• Opportunities for professional growth and development.

• Supportive and collaborative work environment.