Independent Contractor – Part-Time Manta Support Specialist

This is a fully remote position, open to applicants in Philippines.

📋 Description

• Assist customers with paid listings through email and phone support, guiding them in managing, updating, and optimizing their profiles.

• Provide fundamental assistance to users of the unpaid directory, including support for login issues, listing claims, and questions regarding visibility.

• Diagnose technical problems and escalate more complex issues to the relevant teams.

• Communicate effectively and professionally, embodying Manta’s brand values in all interactions.

• Keep precise records of customer interactions and follow-ups within our support system.

⛳️ Requirements

• Proficient in English **(C1/C2 level proficiency)** with strong writing and grammar skills.

• Previous experience in customer service, either face-to-face or via telephone.

• Outstanding online communication abilities.

• Capable of expressing ideas clearly and effectively.

• Quick to learn, adaptable, and flexible in approach.

• High standards of integrity, self-motivation, and ability to work autonomously.

• Proficient in Google Apps and Tools (e.g., Gmail, Drive, etc.)

• Experience with Microsoft Word.

• Ability to meet deadlines consistently.

🏝️ Benefits

• Competitive salary and benefits package.

• Opportunities for professional growth and development.

• Supportive work environment fostering collaboration and innovation.