Inbound Sales & Service Advisor

This is a fully remote position, open to applicants in United Kingdom.

📋 Description

• You will become a part of one of five inbound customer service and sales teams, assisting customers with their appliance insurance and repair inquiries.

• Aiding customers in registering new appliances and providing options for extended protection.

• Supporting customers with repair requests or account inquiries, as well as suggesting additional coverage.

• Retaining customers who are considering cancellation of their services.

• Assisting Sky customers with their 'Sky Protect' policies.

• Managing calls on behalf of brands such as Beko.

• You will undergo two weeks of initial training, complemented by coaching and ongoing support from your Team Leader and peers.

⛳️ Requirements

• Experience in direct customer interactions, preferably in a phone-based or sales environment.

• Confidence in meeting targets or KPIs (such as call volume, conversion rates, etc.).

• Excellent communication skills coupled with a proactive and positive demeanor.

• Background in customer service or sales, ideally with over 12 months in a targeted or phone-based role.

🏝️ Benefits

• Attractive monthly bonuses (averages differ across teams: £400–£600+, with certain positions offering more and the potential to earn significantly above this for top achievers).

• Flexible remote working arrangements with all necessary equipment supplied.

• 33 days of holiday (including bank holidays that typically fall on working days).

• Clear opportunities for advancement into senior positions or lateral transitions into other departments.

• Health and wellness programs, benefits from insurance policies, enhanced pension options, and salary sacrifice schemes.

• A defined career trajectory within financial services, with genuine opportunities for growth.