Inbound Customer Support Agent

This is a fully remote position, open to applicants in South Carolina.

📋 Description

• Manage inbound communications for prominent brands

• Provide assistance to customers with inquiries, service requests, account requirements, and product support

• Utilize guided systems and resources to ensure exceptional customer service

• Uphold professionalism, accuracy, and alignment with brand standards

• Provide flexible scheduling options upon certification

⛳️ Requirements

• High school diploma or equivalent (GED)

• Minimum age of 18 years

• Authorized to work within the United States

• U.S. resident (excluding CA, CO, CT, MA, MD, NY, OR, WA, WI)

• Capacity to adhere to detailed procedures and fulfill performance standards

• Excellent communication and active listening abilities

• Proficient in navigating computer applications and web-based tools

• Capability to work independently and maintain accountability to schedules

• Preferred: Previous experience in a call center or customer service setting

• Bilingual (Spanish/English) is preferred but not mandatory

• Familiarity with phone-based or computer-based support environments

🏝️ Benefits

• Flexible scheduling alternatives following certification

• Compensated training after successful client certification

• W2 employment framework offering payroll, protections, and stability

• Paid time off along with optional supplemental insurance (Aflac)

• Telehealth access for households via MDLive

• Eligibility for performance-based incentives

• Opportunities for career advancement into support, quality assurance, and leadership positions