Inbound Customer Support Agent

This is a fully remote position, open to applicants in Louisiana.

📋 Description

• Manage incoming interactions for prominent brands

• Provide assistance to customers regarding inquiries, service requests, account requirements, and product support

• Employ guided systems and resources to ensure exceptional customer service

• Uphold professionalism, accuracy, and alignment with brand standards

• Complete client-specific assessments and obtain certification prior to beginning service

⛳️ Requirements

• High school diploma or GED

• Must be a minimum of 18 years old

• Authorized to work in the United States

• U.S. resident (excluding CA, CO, CT, MA, MD, NY, OR, WA, WI)

• Capable of following detailed procedures and achieving performance goals

• Excellent communication and active listening abilities

• Proficient in navigating computer applications and web-based tools

• Ability to work independently and adhere to schedules

• Previous experience in a call center or customer service setting is preferred

• Bilingual (Spanish/English) is preferred but not mandatory

• Familiarity with phone-based or computer-based support environments

• Completion of a multi-step onboarding process that includes client-specific assessments, a basic background check, and participation in a certification course before commencing service

🏝️ Benefits

• Flexible scheduling options available after certification

• Paid training following successful client certification

• W2 employment structure providing payroll, protections, and stability

• Paid time off

• Optional supplemental insurance (Aflac)

• Household telehealth access through MDLive

• Opportunities for performance-based incentives

• Career advancement pathways into support, QA, and leadership roles

• Confidential handling of applicant information in accordance with EEO guidelines