Customer Support – SaaS

This is a fully remote position, open to applicants in United States.

📋 Description

• Identify and resolve implementation challenges related to Userpilot SDKs, APIs, and integrations.

• Develop practical solutions by comprehending customer use cases and utilizing Userpilot’s toolset to achieve favorable results.

• Address customer inquiries with extensive product knowledge.

• Clearly articulate product behaviors and recommend best practices.

• Escalate issues thoughtfully when necessary, summarizing the context, impact, and next steps for the appropriate team.

• Contribute to the development of documentation.

• Provide recommendations for process enhancements.

⛳️ Requirements

• At least 1 year of experience in a Technical Support Engineer role.

• A degree in Computer Science, Information Technology, or a related technical field.

• Exceptional English speaking, writing, and reading comprehension skills.

• Ability to think creatively and critically to provide effective workarounds while continuously learning and adapting to new challenges.

• Strong understanding of modern web technology fundamentals and debugging tools (HTML/CSS/JS, HTTP/REST, client-side applications, JSON, client-server concepts, Web DevTools).

• Capability to demonstrate empathy, clear communication, and a strong sense of ownership.

• Bonus: Experience with data analytics tools.

• Bonus: Experience in developing web applications.

🏝️ Benefits

• Competitive base salary along with attractive performance bonuses.

• Opportunities for training.

• Involvement in industry events and conferences.

• Excellent prospects for career advancement.

• A dynamic work environment.

• 15 PTO days.

• Winter Break.

• Local public holidays.