Customer Service Agent – Inbound Support

This is a fully remote position, open to applicants in Louisiana.

📋 Description

• Manage incoming communications for prominent brands

• Support customers with inquiries, service requests, account assistance, and product guidance

• Utilize guided systems and resources to provide exceptional customer service

• Uphold professionalism, accuracy, and adherence to brand standards

• Complete client-specific evaluations and certification prior to beginning service

⛳️ Requirements

• High school diploma or GED required

• Must be at least 18 years old

• Legally authorized to work in the United States

• U.S. resident, excluding individuals from CA, CO, CT, MA, MD, NY, OR, WA, WI

• Capable of adhering to detailed processes and achieving performance goals

• Excellent communication and active listening abilities

• Proficient in navigating computer applications and online tools

• Able to work independently and maintain accountability to schedules

• Prior experience in a call center or customer service role is preferred

• Bilingual candidates (Spanish/English) are preferred but not mandatory

• Familiar with phone-based or computer-based support environments

• Completion of a comprehensive onboarding process, including client-specific evaluations, a basic background check, and a certification course prior to commencing service

🏝️ Benefits

• Flexible scheduling options available after certification

• Paid training provided upon successful client certification

• W2 employment model offering payroll, protections, and stability

• Paid time off available

• Optional supplemental insurance through Aflac

• Access to household telehealth services via MDLive

• Opportunity for performance-based incentives

• Pathways for career advancement into support, QA, and leadership positions

• Confidential treatment of applicant information in compliance with EEO guidelines