Inbound Customer Service Specialist with Sales – Telephony

This is a fully remote position, open to applicants in Brazil.

📋 Description

• Provide inbound customer service with a focus on sales, aimed at understanding customer needs, addressing inquiries, executing procedures, and recommending products and/or services.

• The agent is responsible for recognizing the customer's requirements and delivering a practical, objective solution in accordance with product and/or service protocols.

• Involve in the sales of various products and services.

• Execute specific technical tasks: call center services to promote telephony voice or data products or services, managing service bundles for residential or mobile phone lines, data packages, broadband, and fiber services.

• Utilize systems to document interactions and process service transactions.

⛳️ Requirements

• Must be at least 18 years old.

• High school diploma is required.

• Excellent verbal communication abilities and persuasive skills.

• Proficient in negotiation and argumentation techniques.

• Basic computer proficiency and typing skills are essential.

• Must be available to complete training and work remotely.

• A desktop computer is necessary for the training duration.

• Ideally, candidates should live near the Atento Ribeirão Preto Unit.

🏝️ Benefits

• Home office allowance.

• Meal voucher and/or food allowance.

• Life insurance coverage.

• Funeral assistance services.

• Support for childcare/babysitting, assistance for children with disabilities, and school transportation help.

• Discounts on products.

• Dental insurance coverage.

• Medical insurance coverage.

• Discounts for gym memberships and sports activities (Gympass).

• Educational partnerships offering discounted courses.

• Career development plan opportunities.

• Pet health insurance plan.