Inbound Customer Service Representative

This is a fully remote position, open to applicants in United States.

📋 Description

• Responds to incoming calls from members.

• Utilizes tools and resources effectively to address member inquiries.

• Upholds a high standard of service for members and achieves performance goals.

• Maintains professionalism and composure while adapting to challenging situations.

• Builds and sustains effective working relationships with team members.

• Upholds and promotes a positive, professional image of Velera's Call Centers.

• Engages in training for products and procedures through classroom instruction, on-the-job training, and thorough review of all available manuals and resources to enhance product knowledge.

⛳️ Requirements

• High school diploma or equivalent is required.

• Additional post-secondary education is preferred.

• Basic computer proficiency, including Microsoft Word, Excel, and Outlook.

• Exceptional customer service abilities.

• Proficient verbal and written communication skills, along with strong reading comprehension in English.

• Capability to accurately interpret information and exhibit problem-solving and analytical thinking skills.

• Demonstrated good judgment and decision-making abilities.

• Ability to work effectively both independently and collaboratively within a team.

• Familiarity with products such as Memberview, Shared Branch, Hot Card, Connex Card Support, MS Custom, Call Center Console, or Springboard is advantageous.

🏝️ Benefits

• Competitive salaries.

• Medical coverage, including telemedicine services.

• Dental and vision insurance.

• Basic and optional life insurance.

• Paid Time Off (PTO).

• Maternity, parental, and family care community volunteer time off.

• Twelve paid holidays.

• Company-paid disability insurance.

• 401k plan with employer matching.

• Health Savings Accounts (HSA) with employer contributions.

• Flexible Spending Accounts (FSA).

• Supplemental insurance options.

• Mental health and well-being support through an Employee Assistance Program (EAP).

• Tuition reimbursement opportunities.

• Wellness program initiatives.