Inbound Chat Closer

This is a fully remote position, open to applicants in South Africa.

📋 Description

• Take charge of and convert inbound and outbound communications through email, LinkedIn, and Instagram.

• Assess potential leads for programs ranging from $1k to $25k+ to meet the necessary criteria for booking a call where pricing is disclosed and closing occurs.

• Ensure every inbound message is responded to within coverage hours across both platforms.

• Qualify leads systematically using ARISE, avoiding the skipping or re-asking of previously answered questions.

• Validate the raise amount, check the status of the raise, determine the timeline, and identify at least one significant gap before extending any offers.

• Maintain communication that is direct, concise, and reflective of the CEO's voice, avoiding hype and artificial urgency.

• Accurately tag each lead by source and stage in real time.

• Keep note fields up to date.

• Immediately flag urgent conversations to the CEO or the appropriate team member.

• Track the weekly KPI log.

• Execute DM blitzes following webinars, viral posts, launch weeks, and announcements.

• Adhere to the SOPs: The 24-Hour Close, Warm Lead Sprint, Founder Funding Week.

• Disqualify and park (or route to webinar) leads when they exhibit an anti-equity stance, are pre-product with no imminent timeline, lack a clear raise amount, have no timeline, or show no visible pain. Founders in survival mode are not considered Momentum Pro. Probe once, then exit neutrally.

⛳️ Requirements

• Must be disciplined and not pushy; qualification should precede offering, avoiding pitches into confidence.

• Demonstrate confidence, speed, and clarity in written communication.

• Previous experience in appointment-setting or chat-closing is essential.

• Ability to match the CEO's voice: direct, founder-first, with no unnecessary fluff.

• Strong understanding of buyer behavior is required.

• Must be organized and precise while managing a high volume of conversations (100-250 daily).

• Remain calm and strategic when addressing objections; metrics-driven mindset is crucial.

• Background in online business, coaching, or startups is preferred.

🏝️ Benefits

• Opportunities for professional growth and development.

• Flexible work environment.

• Engaging and dynamic team culture.

• Competitive compensation and performance incentives.