Import Specialist II

This is a fully remote position, open to applicants in Michigan.

📋 Description

• Acts as the customer service representative connecting the company with its customers.

• Addresses issues (such as billing inquiries and shipment tracking) and resolves customer concerns.

• Cultivates strong relationships with clients.

• Prepares essential documents for import customs clearance of client shipments (e.g., bonds, bills, classification/release reports), including PGAs.

• Monitors shipments and redirects freight as necessary.

• Communicates and collaborates with CBP and various PGAs to address routine matters.

• Prepares import documentation, which includes bills of lading, dock receipts, licenses, and consulate documents, and ensures distribution to all relevant parties.

• Engages in cross-training for additional responsibilities.

• Manages confidential information appropriately.

• Possesses experience related to client submission requirements and the clearance of specific commodities.

• Opens files, logs notes, and manages information and document requests within corporate systems.

• Reviews documentation or issues necessary documents to comply with government and carrier regulations.

• Converts and verifies shipment weight, volume, and foreign currency.

• Sends information and document requests to company personnel, suppliers, service providers, and/or U.S. government agencies as needed.

• Collaborates with specific offices, departments, and teams regarding all customs brokerage-related issues.

• Ensures adherence to compliance standards set by U.S. Government regulatory agencies such as FDA, EPA, USFWS, etc.

• Maintains communication with customers, carriers, and vendors.

• Coordinates shipments from airlines, ocean piers, and container freight stations to the customer/consignee destination.

• Manages pick-ups and invoice files.

• Stays informed about regulations, laws, guidelines, and Deringer requirements.

• Serves as a resource for both internal and external clients.

• Accurately handles accounting processes in a timely manner.

• Undertakes additional duties as assigned by management.

⛳️ Requirements

• High school diploma or GED.

• A minimum of 2 years of experience in northern border customs.

🏝️ Benefits

• Comprehensive health, dental, and vision insurance plans.

• Generous paid time off, including holidays.

• Flexibility in the work environment.