Implementations Project Manager

This is a fully remote position, open to applicants in Bulgaria, +3 more countries.

📋 Description

• Oversee projects from the internal handover stage through client onboarding and the go-live phase.

• Conduct client kick-off meetings to establish objectives, scope, timelines, dependencies, and subsequent steps.

• Develop and uphold project plans that clearly state actions, responsible parties, and milestones.

• Coordinate the implementation of new clients and manage additional phases or modifications for existing clients.

• Facilitate daily communication among clients, internal teams, vendors, and card schemes.

• Set clear expectations and maintain focus on scope, actions, and timelines during discussions.

• Cultivate relationships with client stakeholders, including senior representatives.

• Hold stakeholders accountable by raising concerns when project progress is jeopardized.

• Manage handovers from the Sales and Engagement teams to Implementation.

• Collaborate with Technical Implementation Managers, Infrastructure, Support, and other internal teams.

• Initiate and follow up on tickets, scheme projects, and internal action items.

• Oversee product setup, address integration inquiries, manage certification, and conduct API walkthroughs with technical managers.

• Identify and monitor risks, issues, actions, and dependencies utilizing RAID logs.

• Review risks and client-related actions, ensuring clarity on ownership and next steps.

• Escalate any blockers and facilitate the mitigation of delays.

• Ensure that Product Specification Forms are thoroughly completed and aligned with requirements.

• Maintain handover checklists, configuration documents, client metrics, and project records.

• Provide updates on progress, risks, and decisions to clients and internal stakeholders.

• Assist in creating repeatable and well-documented implementation approaches.

⛳️ Requirements

• Proven experience in project management, preferably within card payments, issuing, or processing environments.

• Knowledge of card issuing, card schemes, and the payments ecosystem.

• Experience with schemes like Visa or Mastercard is highly advantageous.

• Strong skills in planning and scoping, including the ability to distinguish between in-scope and out-of-scope work.

• Confident in client communication and adept at managing expectations.

• Strong stakeholder management skills across clients, internal teams, vendors, and external partners.

• Practical experience in identifying and managing project risks, issues, and dependencies.

• Technical aptitude to comprehend systems and environments and collaborate effectively with technical teams.

• Capable of managing multiple projects of varying complexities.

• Adaptable and effective when priorities change or processes evolve.

• Eager to learn and grow in a specialized payments environment.

• Familiarity with Microsoft Project, Jira, or Asana.

• Proficient in Microsoft Office applications.

• Strong written and verbal communication skills in English.

• EMP or PINS 2 certification is a plus but not mandatory.

• Experience with card bureau vendors or domestic switch schemes is beneficial.

• Ability to issue invoices for fees as an independent contractor.

• Must pass credit, education, sanction and enforcement, employment, criminal, and ID checks.

• Legal authorization to work in the current country of residence without the need for visa sponsorship or additional work authorization.

🏝️ Benefits

• Comprehensive support and practical onboarding.

• Opportunity to take ownership and develop expertise in issuing and payments.

• Work within a diverse, global team.

• Commitment to equal opportunity and an inclusive workplace.