Implementation Technical Engineer

This is a fully remote position, open to applicants in Pennsylvania.

📋 Description

• Deliver technical assistance for Solventum products related to Revenue Cycle Management and Clinical Productivity Solutions.

• Work in partnership with customers to identify their needs and ensure effective deployment designs, implementations, and modifications.

• Collaborate with third-party vendors to facilitate product integrations with other systems.

• Support the objectives and goals outlined in the HIS Division’s business plan.

• Provide comprehensive technical services to uphold a stable product installation environment.

• Engage in cross-functional and user acceptance testing activities.

• Take part in collaborative projects across teams and advocate for best practices.

• Develop presentations and guides, and actively participate in onsite meetings to ensure client success.

• Attend kick-off meetings for new initiatives.

• Remain involved throughout the implementation process to guarantee both client and business success.

• Complete the support handoff once customers are fully deployed and stable.

• Manage relationships among customers, project teams, and leadership across multifunctional teams.

• Adhere to corporate policies, procedures, and security standards.

⛳️ Requirements

• A Bachelor’s Degree or higher from an accredited university along with a minimum of five (5) years of experience in technical support or technical implementation.

• Alternatively, a High School Diploma/GED and at least ten (10) years of experience in Information Technology Support may substitute for the bachelor’s degree requirement.

• Five (5) years of experience in the design, configuration, and implementation of server-based client deployment models.

• Two (2) years of experience in the implementation and troubleshooting of virtual desktop technologies.

• Proficiency with VMware ESX and Citrix technologies.

• Strong knowledge of Windows desktop and server version deployments.

• Solid understanding of Mac desktop deployments.

• Familiarity with bulk deployment tools such as SCCM or Intune.

• Experience with electronic medical records systems such as Epic, Meditech, and Cerner.

• Proven ability to communicate effectively from C Suite level to frontline customers.

• Experience in system operations, including monitoring, reporting, and troubleshooting.

• Professional verbal and written communication abilities in front of large audiences.

• Strong analytical, organizational, interpersonal, and time management skills.

• Capability to interpret technical instructions and communicate effectively with clients of varying technical skill levels.

• Must possess legal authorization to work in the country of employment without sponsorship for employment visa status.

🏝️ Benefits

• Medical, Dental & Vision coverage.

• Health Savings Accounts.

• Flexible Spending Accounts for Health Care & Dependent Care.

• Disability Benefits.

• Life Insurance.

• Optional Voluntary Benefits.

• Paid Absences.

• Retirement Benefits.

• Company-paid travel arrangements and related expenses for mandatory on-site onboarding.

• Opportunities for up to 30% domestic/international travel.