Implementation Support Specialist

This is a fully remote position, open to applicants in Texas, +1 more state.

📋 Description

• Serve as the primary contact for TPA (an external client) during the implementation of new groups.

• Gather TPA requirements, which encompass contact points, deadlines, account structures, group numbers, invoicing, ID cards, eligibility files, among others.

• Ensure that all requirements are recorded in the standard project templates and tools.

• Support the Implementation Manager and/or Implementation Analysts with various project tasks throughout the lifecycle of new group implementations.

• Maintain a comprehensive project plan and an open items log to facilitate project monitoring.

• Oversee daily coordination and task management for a team of Implementation Managers and/or Implementation Specialists to enhance workplace productivity.

• Perform administrative tasks related to data entry for new group implementations within relevant systems.

• Create client profiles using the CRM tool.

• Function as a liaison between the internal contracting team and the Implementation Team.

• Act as a liaison between the internal invoicing team and the Implementation Team.

• Provide support during the go-live phase for the Implementation Managers, Implementation Analysts, and the TPA.

• Engage in post-go-live discussions to identify and improve performance opportunities.

• Participate in the new group implementation lifecycle.

• Attend internal and external client meetings.

• Demonstrate the ability to organize high-volume tasks and meet necessary deadlines or project milestones.

• Maintain a strong attention to detail regarding all project requirements to satisfy client needs.

• Exhibit the ability to be a self-starter and take initiative.

⛳️ Requirements

• A Bachelor's degree or equivalent work experience is preferred.

• Strong preference for candidates with healthcare and/or pharmacy experience.

• Experience in coordinating complex tasks across multiple projects and clients is essential.

• Previous experience in a customer service role is required.

• Corporate experience is preferred.

• Proficiency in Microsoft Office is mandatory.

• Familiarity with the Google platform/apps is preferred.

• Experience with Salesforce is necessary.

• Strong communication skills are required for face-to-face meetings, conference calls, and written correspondence.

• A strong team orientation and a desire to succeed are essential.

• Must be flexible, adaptable, and able to perform under the pressures of a fast-paced technology company.

• Ability to work with tight deadlines and deliver near-term solutions is crucial.

• Proven ability to manage multiple projects and tasks with efficiency, grace, and ownership.

🏝️ Benefits

• Highly competitive wellness benefits including Medical, Pharmacy, Dental, Vision, and Life and AD&D Insurance.

• 3 Weeks Paid Time Off.

• Paid Company Holidays.

• Paid Parental Leave Benefits.

• Flexible Spending Benefits.

• 401(k) Retirement Savings Program.

• Short-Term and Long-Term Disability.

• Wellness Benefits.

• Commuter Benefits.

• Employee Assistance Program (EAP).

• Well-stocked Kitchen In Office Locations.

• Professional Development and Training Opportunities.