Implementation Specialist – Billing

This is a fully remote position, open to applicants in United States.

📋 Description

• Adhere to the established Onboarding process, meeting service level agreements (SLAs) and ensuring that the Customer's expectations are managed from the outset of the Onboarding journey.

• Collaborate with customers to guarantee complete configuration within the specified timeframe.

• Keep clients engaged, enthusiastic, and focused on completing their implementation successfully.

• Ensure that our partners (customers) feel acknowledged, supported, and that the products and services you provide lead them to a level of success they couldn't achieve without us.

• Create new processes and suggest enhancements to all procedures to maintain the highest level of customer satisfaction at all times.

• Identify and mitigate implementation risks to eliminate project obstacles and engage the necessary internal escalation resources.

• Achieve or surpass productivity metrics while improving the customer experience.

• Address immediate escalations to maintain customer satisfaction.

• Coordinate with internal subject matter experts; serve as the central contact for the customer throughout the entire process, including product training.

• Act as the escalation point for the Onboarding Coordinator regarding challenges on other accounts.

• Assist with data conversions.

⛳️ Requirements

• Minimum of 2 years of experience in ambulance billing.

• Have a strong enthusiasm for technology and its potential impact on both our customers and their communities.

• Demonstrate solid experience in managing tasks and deliverables, preferably multiple at the same time.

• Experience in a customer-facing capacity.

• Familiarity with implementation, training, or being a subject matter expert in billing software is considered an asset.

• Ability to articulate technical concepts to non-technical audiences and convert requirements into technical outputs.

• Strong organizational and time management capabilities.

• Exceptional verbal and written communication skills.

• Comfortable communicating via phone.

• Adaptable and able to thrive in a fast-paced, dynamic environment.

• Keen attention to detail and accuracy in thought and execution.

• Eagerness to learn.

• Ability to meet deadlines.

• Capable of handling multiple roles as needed.

🏝️ Benefits

• Competitive health plans (medical, dental, & vision insurance).

• Paid time off (starting at 20 days) & 12 company holidays.

• 401(k) plan with company matching.

• Telemedicine services provided by ESO.

• Savings accounts (FSA, HSA, DCA).

• Employee Assistance Program (EAP).

• Annual health and wellness reimbursement.

• Peace of mind benefits such as life insurance, disability insurance, and worksite benefits.

• Paid parental leave, a new child program, & flexible parental return-to-work options.

• Casual office environment with unlimited snacks and drinks.