Implementation Specialist

This is a fully remote position, open to applicants in Illinois, +4 more states.

📋 Description

• Provide cloud solutions tailored for the public safety sector

• Collaborate with cross-functional teams to assess organizational readiness and improve legacy workflows

• Manage the project lifecycle and implement technical deployments

• Facilitate activation, configuration, and training to ensure seamless integration of new solutions

• Initiate, plan, execute, monitor, control, and resolve implementation tasks

• Confirm scope and objectives; document and track deliverables and milestones

• Foster alignment among cross-functional stakeholders

• Oversee timelines, reduce risks, foresee potential issues, and provide escalation management

• Guide client project teams to ensure alignment with project goals

• Respond promptly to assistance requests

• Manage the resolution of both technical and non-technical issues

• Troubleshoot technical problems at both the application and operating system levels

• Install, migrate, and upgrade products on expedited schedules

• Acquire a comprehensive understanding of all product offerings

• Create or enhance process documentation and improvements

• Develop Standard Operating Procedures as necessary

• Create and evaluate knowledge base documentation and FAQs

• Provide training on products and services

• Ensure high levels of customer satisfaction while focusing on customer time to value

⛳️ Requirements

• 4+ years of experience at the intersection of business operations, project management, and cloud implementation within Enterprise, Public Safety, or Government systems software implementation

• Bachelor’s degree in Business Administration, Engineering, Computer Science, MIS, or a related technical field (or equivalent practical experience) is preferred

• High school diploma required

• Legal authorization to work in the U.S. indefinitely is mandatory

• Employer work permit sponsorship is not available

• Must be able to obtain background clearance as per government customer requirements

• Successfully pass a comprehensive fingerprint background check under the US Department of Justice CJIS Security Policy

• Capability to work independently as well as collaboratively

• Exceptional investigative, debugging, and problem-solving abilities

• Strong verbal and written communication skills

• Ability to thrive under tight deadlines and engage with customers of diverse experience levels

• Proficient in researching and resolving problems using a variety of tools

• Familiarity with one or more programming languages: Java, C++, or Ruby

• Knowledge of relational databases: SQL Server, Oracle, or MySQL

• Understanding of web services/web technologies: HTML, CSS, XML, or JSON

• Experience with VMware and managing Virtual Machines

🏝️ Benefits

• Incentive Bonus Plans

• Medical, Dental, and Vision benefits

• 401K with Company Match

• 10 Paid Holidays

• Generous Paid Time Off Packages

• Employee Stock Purchase Plan

• Paid Parental & Family Leave

• Referral Payment Plan

• Travel under 10%

• No relocation provided