Implementation Specialist

This is a fully remote position, open to applicants in United States.

📋 Description

• Oversee HCM implementations for clients moving from one HCM system to another or adopting an HCM for the first time.

• Act as the primary point of contact for the results and coordination of implementation projects.

• Configure software and offer guidance on best practices, compliance, and setup.

• Organize training sessions and manage EDI third-party integrations as needed.

• Carry out pre-implementation discovery, gather requirements, and align future-state goals.

• Migrate client data into Excel workbooks for importing into the new HCM.

• Execute parallel payrolls and identify as well as resolve discrepancies in earnings, deductions, and taxes.

• Maintain communication with the client's main point of contact and implementation team.

• Take part in transition planning and weekly implementation meetings.

• Conduct needs analysis for projects that require non-standard implementations.

• Identify and escalate concerns, troubleshoot issues, and refer matters as appropriate.

• Develop client documentation guides for the new system.

• Evaluate workflows, protocols, and training deficiencies; suggest and implement solutions.

• Record billable hours daily.

• Support various HR-related projects for multiple clients.

⛳️ Requirements

• At least 3–5 years of experience in Human Resources.

• Experience as an Implementation / Professional Services Specialist is preferred.

• Extensive background working with HCM (Human Capital Management) systems.

• Advanced proficiency in Microsoft Excel is preferred.

• Strong analytical and problem-solving abilities.

• Exceptional organizational and time management skills.

• Certification in Human Resources and/or a relevant degree.

• Capacity to adapt to changing processes and procedures with minimal documentation.

• Ability to manage confidential information with discretion and professionalism.

• Proficient in speaking, reading, and writing in English.

• Personal mobile device required.

• A quiet, dedicated, and confidential workspace is necessary.

• High-speed home network connection required.

• A dedicated home office is needed to ensure confidentiality.

• Full-time availability is expected, typically Monday through Friday, from 8:00 a.m. to 5:00 p.m.; some evening and weekend work may be necessary.

🏝️ Benefits

• The company will provide a laptop, monitor, keyboard, and mouse.

• Remote/home office work arrangement available.

• Flexible scheduling for occasional evening and weekend work as job duties require.