Implementation Specialist – AI Solutions

This is a fully remote position, open to applicants in Greece.

📋 Description

• Take ownership of client configuration and deployment of Emiri, Circana’s Liquid AI-enhanced natural language tool.

• Assist with Emiri configuration dependencies, including prompt templates and setup prerequisites.

• Create UI mockups or flow diagrams and convert feedback into actionable development tasks or bug reports.

• Document and maintain configuration processes, tips, and instructional guidance.

• Collaborate with client success and client teams to clarify configuration requirements and effective prompting.

• Conduct root cause analysis to enhance the scalability and user-friendliness of the configuration tool.

• Mentor commercial teams on Liquid AI configuration and its functionality.

• Participate in key client meetings and demonstrations.

• Test enhancements and fixes prior to release to ensure quality and expected performance.

⛳️ Requirements

• Knowledge of Circana tools, including Unify+, model/report building, and ideally Emiri.

• Background in configuration management, technical product operations, or client solutions roles.

• Excellent organizational skills to manage multiple client configurations while ensuring timely delivery and service levels.

• Experience with generative AI tools such as OpenAI or Claude.

• Strong communication skills to simplify technical concepts and collaborate effectively across teams.

• Willingness to learn prompt engineering and system behavior.

• Process-oriented approach to issue management, quality assurance, and feedback loops.

• Familiarity with Jira, Confluence, or similar issue-tracking and documentation software.

• At least 5 years of experience in data analytics and reporting.

• Multilingual proficiency in French, German, Spanish, and/or Italian is preferred.

• Working knowledge of JSON with keen attention to structure and formatting is preferred.

• Experience with low-code/no-code platforms or custom internal tooling is preferred.

• Experience collaborating with UX/UI teams or providing user-centered feedback is preferred.

• Potential candidates may need to consent to background checks in accordance with local laws.

🏝️ Benefits

• Flexible and accommodating work environment.

• Inclusive workplace that emphasizes belonging.

• Environment that promotes continuous learning and growth.

• Culture that encourages feedback sharing.

• Recognized as a Great Place To Work certified employer.