Implementation Project Specialist

This is a fully remote position, open to applicants in United Kingdom.

📋 Description

• Enhance our operational methodologies, processes, and documentation.

• Streamline and unify delivery across the entire product portfolio.

• Establish repeatable frameworks and workflows that can scale effectively.

• Design and execute scalable implementation strategies across all products.

• Cultivate a client-centric approach that utilizes AI and automation to elevate the client experience and accelerate time to value in a measurable and demonstrable manner.

• Assist in significant product migration projects and manage the delivery of business-as-usual (BAU) tasks as required.

• Oversee multiple simultaneous onboarding projects for various technical products, ensuring timely delivery within agreed timelines.

• Develop detailed project plans and actively track progress throughout the project lifecycle.

• Review and comprehend handovers from sales, ensuring that all project requirements, scope, and client expectations are clearly articulated before implementation starts.

• Provide regular updates on project status to both internal and external stakeholders, ensuring clear communication regarding progress and expectations.

• Ensure projects are delivered on schedule, within budget, and meet the highest quality standards (TTV & CSAT).

• Engage with client stakeholders during the onboarding process, maintaining accountability for tasks, milestones, and deliverables.

• Generate status reports encompassing project milestones, deliverables, dependencies, risks, and issues, escalating concerns as necessary.

• Foster and maintain robust client relationships throughout the implementation phase.

• Facilitate and lead project meetings, workshops, training sessions, and stakeholder reviews.

• Perform quality assurance checks on all project deliverables prior to their completion.

• Assess project outcomes and identify areas for continuous improvement.

• Collaborate closely with Support and Client Success teams to enhance the overall client experience.

• Contribute to the development and upkeep of Standard Operating Procedures (SOPs), knowledge base articles, and training materials across all technical products.

• Collect, report, and respond constructively to client feedback, ensuring concerns are effectively addressed.

• Professionally manage client objections by adhering to established escalation protocols and maintaining ownership of all client communications.

• Identify and convey opportunities for upselling and cross-selling additional services throughout the onboarding journey.

⛳️ Requirements

• Strong project management and implementation experience.

• Excellent verbal and written communication skills.

• Ability to translate technical concepts into clear, user-friendly language for non-technical audiences.

• Exceptional planning, organizational, and time-management skills.

• Strong stakeholder management, influencing, and relationship-building capabilities.

• Adaptable and flexible, thriving in a fast-paced and dynamic environment.

• Proven experience in managing client and supplier relationships.

• Results-oriented with a strong emphasis on delivering successful outcomes.

• Proactive in problem-solving and committed to continuous improvement.

• Strong IT literacy and proficiency with business systems and software.

• Highly analytical and methodical, with a keen attention to detail.

• Self-motivated, enthusiastic, and capable of working independently when necessary.

• Able to remain composed under pressure and consistently meet challenging deadlines.

• Knowledge of Oracle, Guestline & Stripe is advantageous.

• Proficiency in Spanish is also a plus.

🏝️ Benefits

• Flexible working arrangements.

• Opportunities for personal development initiatives.

• Competitive salary.