Implementation Project Management Coordinator

This is a fully remote position, open to applicants in United States.

📋 Description

• Assist in the execution of client implementations while ensuring operational excellence within our PMO.

• Take charge of project administration, coordination, and follow-through across various client engagements.

• Oversee and manage project plans in Asana, including milestones, tasks, and dependencies.

• Prepare meeting agendas, document notes, and distribute recaps accordingly.

• Monitor action items and ensure timely follow-up with all stakeholders.

• Maintain RAID logs to track risks, issues, actions, and dependencies.

• Generate status reports and internal updates as required.

• Ensure all documentation is comprehensive, accurate, and current.

• Coordinate follow-ups and next steps for client-facing interactions.

• Keep track of outstanding deliverables and follow up proactively.

• Assist in training logistics and monitor completion tracking.

• Maintain documentation and timelines that are client-facing.

• Draft communications and status updates for clients.

• Monitor project health, risks, and timelines effectively.

• Compile identified risks and support planning for mitigation.

• Provide assistance with internal coordination among data, product, and customer success teams.

• Support readiness and communication for end-user rollouts.

• Familiarize yourself with TeamBuilder implementation processes; take full ownership of administration, tracking, and coordination.

• Begin to lead certain aspects of implementations, such as workstreams, smaller clients, or specific phases.

• Advance to independently managing smaller implementations from start to finish.

• Take on more complex projects with increasing levels of autonomy.

⛳️ Requirements

• Approximately 1–3 years of experience in SaaS implementation, onboarding, customer success, or project coordination.

• Experience in healthcare or healthcare technology is highly preferred.

• Exceptional organizational and execution abilities with a keen attention to detail.

• Capability to manage multiple priorities while consistently following through.

• Comfortable navigating ambiguity and evolving processes; able to operate autonomously.

• Strong written and verbal communication skills to keep the team and clients well-informed throughout the implementation, ensuring clear expectations and timelines.

• Ability to engage professionally and establish personal connections in a professional setting with external clients.

🏝️ Benefits

• Competitive compensation, including paid time off.

• Comprehensive medical benefits.

• Potential eligibility for an annual performance bonus.

• Opportunity for equity.