Implementation Manager – Client Success

This is a fully remote position, open to applicants in United States.

📋 Description

• Oversee the onboarding process for new clients, ensuring a seamless transition from sales to implementation.

• Partner with clients to grasp their unique requirements.

• Serve as the main point of contact for clients during the implementation phase, resolving issues as they arise.

• Develop and maintain comprehensive documentation of client configurations, customizations, and implementation workflows.

• Collaborate with sales, product development, support, and other cross-functional teams.

• Formulate detailed implementation project plans that encompass scope, objectives, timelines, and resources.

• Lead and manage data integration efforts with internal VIVIO teams and vendor partners.

• Delegate tasks, monitor progress, and promote effective collaboration.

• Conduct regular team meetings and provide updates to stakeholders on project status.

• Support client reporting and subsequent client projects post-launch.

• Keep abreast of industry and market trends, communicating relevant implications.

• Identify potential project risks and devise strategies for mitigation.

• Tackle project challenges and conflicts as they emerge.

• Supervise implementation tasks and deliverables, ensuring quality and adherence to established plans.

• Conduct project reviews and evaluations to pinpoint areas for improvement.

• Facilitate communication among internal teams, external vendor partners, and stakeholders.

• Manage stakeholder expectations to ensure alignment with project objectives.

• Prepare and deliver status updates and documentation throughout the implementation process.

• Report directly to VIVIO’s VP of Client Success.

⛳️ Requirements

• Minimum of 5 years of experience within the benefits industry, such as TPA or PBM.

• Prior experience in Medical PBM is highly preferred.

• Familiarity with claims processing, formulary management, rebate programs, and benefit/eligibility configuration and testing.

• Proven experience in coordinating implementations with TPAs, brokers/consultants, and other vendor partners.

• Strong project management capabilities; PMP or similar certification is advantageous.

• Bachelor’s degree in business, Pharmacy, Healthcare Administration, or a related field is preferred.

• Excellent organizational skills and a solid process background.

• Client-centric approach and dedication to delivering high-quality service.

• Ability to excel in a high-volume, fast-paced, and evolving team environment.

• Strong analytical and problem-solving skills.

• Capability to design effective solutions for unconventional or complex client benefit arrangements.

• Occasional travel may be required.

• Ability to meet deadlines while maintaining effective communication.

• Proficient in managing multiple tasks, prioritizing effectively, and maintaining attention to detail.

• Expertise in Microsoft Office applications, including Word, PowerPoint, Excel, Outlook, and Teams.

🏝️ Benefits

• Bonus Eligible.

• Health Benefits.

• 401K employer match.

• Stock Options.

• PTO.

• The opportunity to work for a growing and innovative company.

• Dynamic and collaborative work environment.

• The chance to make a real impact with a Public Benefit Corporation.