Implementation Manager

This is a fully remote position, open to applicants in United States.

📋 Description

• Oversee onsite implementations with home care agencies, encompassing device setup, router installation, staff training, and direct implementation assistance.

• Educate agency teams on utilizing Sensi’s technology, grasping essential workflows, and confidently communicating the product to clients, families, and internal stakeholders.

• Act as the onsite instructor, mentor, and trusted advisor who enables non-technical users to feel at ease and assured with the platform.

• Showcase Sensi’s AI product and its value proposition to agency teams, clients, families, and key stakeholders during field visits.

• Manage the onboarding process from post-sale through successful implementation, ensuring that agencies are trained, operational, and prepared for long-term adoption.

• Identify training deficiencies, adoption challenges, or operational obstacles and collaborate cross-functionally to address them.

• Foster strong relationships with agency owners, care managers, caregivers, and other critical client stakeholders.

• Provide light technical troubleshooting during deployments and escalate issues as necessary.

• Collect and document client feedback, field insights, and adoption hurdles to enhance the product, customer experience, and internal processes.

• Keep precise account documentation, activity tracking, deployment notes, and status updates in HubSpot.

• Collaborate closely with Customer Success, Product, Support, Sales, and Operations to ensure successful client outcomes.

• Remain engaged throughout the onboarding lifecycle to assist agencies in maintaining momentum after the onsite visit.

⛳️ Requirements

• Minimum of 3 years of experience in client relationship management, sales, customer success, implementation, training, healthcare, home care, or another client-facing role.

• Strong skills in teaching, coaching, or training, particularly with non-technical users.

• Exceptional verbal communication and presentation skills.

• Ability to articulate technology in a straightforward, clear, and engaging manner.

• Comfort in working directly with clients face-to-face, including agency teams, care providers, older adults, and families.

• Strong relationship-building capabilities and the ability to establish trust quickly.

• Tech-savvy approach with the capability to learn new tools, support basic setup, and troubleshoot issues in real-time.

• Excellent problem-solving skills and the ability to remain composed when plans change or challenges arise onsite.

• Capability to manage multiple deployments, client priorities, and follow-up tasks while maintaining quality.

• Customer success orientation with a strong sense of ownership over adoption and outcomes.

• Willingness and ability to travel frequently across the United States.

🏝️ Benefits

• Frequent domestic travel (60–75%)

• Hands-on training sessions

• Onsite support for agencies

• Professional development opportunities