Global Payroll Implementation Specialist – PEO

This is a fully remote position, open to applicants in United States.

📋 Description

• Collaborate directly with new PEO clients to craft customized implementation strategies encompassing payroll setup, benefits enrollment, state tax registrations, and HR compliance onboarding.

• Oversee the entire onboarding journey, coordinating with clients on essential milestones, timelines, and criteria for success.

• Manage wage-based reconciliations to ensure accurate parallel payroll runs.

• Assist clients in navigating Remote’s PEO platform, promoting the adoption of co-employment processes and familiarization with available tools and services.

• Work cross-functionally with Sales, Legal, Product, and Support teams to guarantee seamless transitions and address client-specific needs.

• Communicate effectively with customers, colleagues, supervisors, and vendors promptly, clearly, and professionally, in line with our Care value.

• Uphold the confidentiality of all customer and employee information.

• Share client feedback with internal teams to enhance onboarding processes, identify product gaps, and improve platform capabilities for scalability.

• Participate in the development of best practices, tools, and documentation for PEO implementation as we grow.

⛳️ Requirements

• More than 3 years of experience in implementation, onboarding, or customer success in a dynamic SaaS PEO setting.

• Knowledge of co-employment frameworks, payroll tax responsibilities, and benefits administration.

• Proven project management abilities with a knack for juggling multiple client timelines simultaneously.

• Strong, empathetic communication skills focused on proactive client support.

• Excellent collaboration skills across functions, especially with Sales, Product, and Operations teams.

• Analytical mindset paired with outstanding problem-solving capabilities.

• Adaptable and resilient in a fast-paced, international work environment with a desire to make a difference.

• Team-oriented yet capable of working independently and taking personal responsibility.

• Passionate about productivity and constantly seeks ways to enhance and expedite work processes.

• Proficient in Google Sheets or Excel.

• Comfortable working within a MacBook Pro environment.

• Understand the importance of working largely asynchronously.

• Fluent in both written and spoken English.

• Not mandatory, but familiarity with Monday.com, Notion, Slack, and Salesforce is advantageous.

• Not mandatory, but experience with Worklio is a plus.

🏝️ Benefits

• Work from anywhere.

• Flexible paid time off.

• Flexible working hours (we operate asynchronously).

• 16 weeks of paid parental leave.

• Mental health support services.

• Stock options.

• Learning budget.

• Home office budget & IT equipment.

• Funding for local in-person social events or co-working spaces.