Implementation Consultant

This is a fully remote position, open to applicants in United States.

📋 Description

• Lead the implementation of new customers in accordance with ECI's standard methodology.

• Enhance customer satisfaction while ensuring a seamless transition to the Bolt software solution.

• Take responsibility for implementation training and coaching from the statement of work (SOW) through to project completion.

• Oversee implementation projects, including system setup, configuration, and training management.

• Advise customers on data definitions and best practices for effective software use.

• Conduct both remote and onsite training sessions across all product areas.

• Continuously enhance knowledge in the residential homebuilding and trade contracting industries.

• Monitor software adoption among new customers and proactively tackle any usage challenges.

• Streamline customer workflows to optimize product use and satisfaction levels.

• Assist with data-building initiatives to expedite the implementation process.

• Present engaging educational sessions for both customers and prospects.

• Contribute to the creation of product documentation and materials for the learning management system.

• Provide internal training and share knowledge with team members.

• Offer support to colleagues in addressing customer usage issues as necessary.

• Maintain precise and prompt administrative records, including time tracking, recap reports, and expense submissions.

⛳️ Requirements

• A Bachelor's degree in business administration, business information systems, construction management, accounting, finance, or a related field, or equivalent experience.

• A minimum of 2 years of progressive full life cycle project implementation experience with similar ERP software as an end user, consultant, or implementation specialist.

• Exceptional written and verbal communication skills.

• Capability to collaborate with both prospective and existing customers to clarify project requirements.

• Proficiency in managing customer needs and setting appropriate expectations.

• Strong analytical, problem-solving, organizational, and project management capabilities.

• Self-driven with the ability to work independently as well as effectively within a team environment.

• Excellent typing and computer skills, with proficiency in Microsoft Office applications.

• Willingness to travel up to 50%.

🏝️ Benefits

• Flexible work arrangements.

• Opportunities for professional development.