Implementation Manager

This is a fully remote position, open to applicants in United States.

📋 Description

• Oversee the comprehensive onboarding and implementation process for new clients, which includes conducting kickoff meetings, project planning, timeline oversight, system configuration, testing, training, and coordinating go-live activities.

• Administer customer-specific data feeds and integrations, ensuring precise and prompt data exchange between systems while collaborating with internal technical teams and external client stakeholders.

• Cultivate trusted relationships with client stakeholders at various levels, serving as the main point of contact throughout the implementation phase and ensuring alignment among all parties involved in the launch process.

• Propel implementation milestones, proactively detect risks or obstacles, and guarantee that projects stay on schedule through effective communication and cross-functional teamwork.

• Discover opportunities to enhance onboarding workflows, implementation strategies, and customer experiences as the organization expands.

• Collaborate closely with Sales, Product, Engineering, Operations, and Support teams to ensure a smooth onboarding and launch experience for customers.

• Assist with cross-functional operational and strategic initiatives as necessary.

⛳️ Requirements

• A minimum of 5 years of experience in Implementation Management, Customer Success, Project Management, Account Management, or a comparable client-facing role within a digital health solution setting involving benefits administration.

• Strong technical proficiency with the capability to comprehend and manage data feeds, integrations, and system configurations.

• Ability to navigate through ambiguity, establish processes, and assist in scaling implementation operations within a rapidly growing organization.

• Capability to manage complex vendor partnerships within the healthcare and benefits program ecosystem.

• Demonstrated history of managing cross-functional projects and forging strong relationships with client stakeholders.

• Exceptional organizational and project management abilities, with the capability to handle multiple priorities and deliver results punctually.

• Outstanding communication skills coupled with a proactive and solutions-focused approach.

🏝️ Benefits

• Eligible for bonuses

• Equity incentive plan

• Competitive benefits packages