Implementation Manager

This is a fully remote position, open to applicants in United States.

📋 Description

• Oversee the entire Implementation function — leading a team of Implementation Leads and Specialists, establishing the standards for implementation processes, and ensuring that customer onboarding consistently yields measurable value.

• You will generate reports and dashboards that highlight the flow of work and identify bottlenecks, then take action based on your insights.

• You will drive your team towards greater standardization — reducing unique approaches and promoting templates and repeatable systems that maintain quality at scale.

• In the event of customer issues, you will intervene directly.

• You will collaborate closely with Product, Engineering, Customer Success, and Sales — translating insights from implementations into product feedback and coordinating across departments to address cross-functional challenges.

• Lead and mentor a team of Implementation Leads and Specialists, with defined objectives and accountability for results.

• Develop and sustain reports on plan throughput, QA/QC ratings, milestone accomplishments, and team capacity.

• Detect inefficiencies within team operations and promote the adoption of improved, standardized methods.

• Act as the escalation point for customer implementations that are at risk — ensuring they are resolved effectively.

• Collaborate cross-functionally with Product, Engineering, Customer Success, and Sales to share insights and enhance execution.

⛳️ Requirements

• 5+ years of experience with BIM software and/or leading implementation or project teams in technology, construction, or homebuilding software.

• Demonstrated experience in managing teams and executing complex, fast-paced customer onboarding projects.

• A proven history of developing and utilizing team performance metrics — such as throughput, quality, and efficiency — to drive tangible improvements.

• Practical knowledge of CAD/BIM tools (Revit, AutoCAD, or similar) and workflows related to homebuilding or construction.

• Strong ability to identify inefficiencies and the determination to implement effective solutions.

• A proactive mindset and a readiness to question established practices.

• Clear and confident communication skills with elevated expectations for both your team and yourself.

🏝️ Benefits

• Comprehensive medical, dental, and vision coverage.

• Flexible paid time off (PTO).

• Generous maternity/paternity leave for all U.S.-based employees.

• Stipend for creating an ideal home office setup.

• Competitive salaries with substantial equity opportunities.