Implementation Engineer

This is a fully remote position, open to applicants in Spain.

📋 Description

• Facilitate the onboarding of new clients and manage project activities, which include monitoring deployment progress and addressing any issues that arise.

• Support and guide clients in deploying and operationalizing the IDP solution.

• Conduct weekly technical and project management meetings with clients to review status, address technical inquiries/issues, etc.

• Create documentation for troubleshooting guides, knowledge bases, and steps for problem resolution.

• Offer best practice recommendations and knowledge transfer to clients to promote product adoption.

• Collaborate internally with cross-functional teams and leadership to escalate client issues to support and product teams.

• Provide exceptional technical and customer support to clients across various industries worldwide.

⛳️ Requirements

• At least 2 years of experience as a Field Engineer/Technical Customer Success/Post-Sales Engineer, delivering hands-on support for enterprises of all sizes.

• Demonstrated technical expertise in Networking, Microsoft Windows Servers, and Active Directory (having Microsoft MVP status with a focus on Active Directory is highly preferable).

• Familiarity with protocols such as Kerberos, LDAP/S, and NTLM.

• Understanding of security or networking solutions, particularly in the UEBA, SIEM, IAM, or PAM domains.

• Knowledge of virtual and public/private cloud deployments (including HyperV, VMware ESXi, AWS, GPC, and Azure).

• Experience in enterprise security-related roles.

• Strong problem-solving skills and the ability to conceptualize and deliver effective solutions.

• Proficient in documenting technical issues and offering guidance to technical teams and clients.

• Excellent presentation skills; capable of communicating professionally in front of diverse audiences (technical, management, c-suite, etc.).

• Proven experience leveraging AI technologies to enhance decision-making, optimize workflows and processes, improve efficiency, and drive business outcomes.

🏝️ Benefits

• Competitive compensation and equity awards, positioning us as a market leader.

• Comprehensive wellness programs that support both physical and mental health.

• Generous vacation and holiday allowances for personal rejuvenation.

• Paid parental and adoption leave to support family growth.

• Opportunities for professional development for all employees, irrespective of their role or level.

• Employee Networks, geographic neighborhood groups, and volunteer opportunities to foster connections.

• A vibrant office culture complemented by world-class amenities.

• Recognized as a Great Place to Work Certified™ globally.