Implementation Director, Healthcare

This is a fully remote position, open to applicants in United States.

📋 Description

• Oversee and manage the implementation initiatives by ensuring the organization adheres to the established workplan.

• Recognize and initiate collaborative teams from both the company and the client to conduct pre-sales and/or implementation opportunity assessments.

• Develop medical policies, integrate applications, set up invoicing, conduct configuration testing and interfaces, and provide training to end users.

• Act as a pivotal collaboration facilitator, coordinating and documenting strategic meetings across medical policy, technology, communication, finance, and testing sectors.

• Provide weekly updates on progress against key milestones, upcoming activities, and potential issues.

• Build and maintain exceptional professional relationships within each client department engaged in pre-sales implementation support activities.

• Identify avenues to broaden the scope of our business relationship with clients and relay these opportunities to the Implementation Services VP and/or AVP for further action.

• Ensure that client operational cycles are comprehended and effectively supported by the organization.

⛳️ Requirements

• Bachelor's Degree.

• PMP Certification is preferred.

• Knowledge of Health Claims systems, including any of the following: Facets, Paradigm/Diamond, Amisys or Amisys Advance, QMacs/QNXT, QCare.

• Over 5 years of experience in program and complex project management, matrix management, client-facing service delivery, health plan systems delivery, and custom or packaged application delivery.

• Proficient in Microsoft Office Suite (Word, Excel, PowerPoint, Visio, Project).

• Professional ability to manage and protect confidential information appropriately.

• Strong capability to work effectively both independently and within a team setting.

• Skilled in managing multiple tasks, setting priorities, and meeting deadlines.

• Ability to navigate within a matrix organization.

• Excellent written and verbal communication skills.

• Must possess the ability to manage and handle stress positively, including high workloads and frequent changes.

• Willingness and flexibility to engage in the work processes of an international organization, including participating in conference calls scheduled to accommodate global time zones.

🏝️ Benefits

• Medical, dental, vision, disability, and life insurance coverage.

• 401(k) savings plans.

• Paid family leave.

• 9 paid holidays per year.

• 17-27 days of Paid Time Off (PTO) annually.