Implementation Director

This is a fully remote position, open to applicants in United States.

📋 Description

• Take ownership of the entire implementation lifecycle for a range of enterprise health system accounts, including project kickoff, technical integration coordination, workflow configuration, training, go-live, user adoption, and success evaluation.

• Develop and manage implementation project plans, timelines, and risk registers.

• Proactively identify and mitigate delivery risks.

• Collaborate with Product, Engineering, Sales, and Customer Experience teams to ensure commitments are realistic and deliveries remain on schedule.

• Cultivate relationships with executive, user, and clinical stakeholders, including CIOs, supply chain VPs, CFOs, and project sponsors.

• Provide status updates and manage escalations effectively.

• Make decisions regarding scope and timeline tradeoffs, and take responsibility for the rationale behind them.

• Oversee action plans and internal communication for scopes of work that differ from Clarium's core offerings.

• Ensure a seamless transition to the Customer Success team for ongoing account management.

⛳️ Requirements

• 4-8+ years of experience in implementation, professional services, or technical onboarding.

• Substantial experience in healthcare, health systems, or complex enterprise SaaS environments.

• Direct, hands-on involvement with enterprise-scale rollouts that involve multiple stakeholders and significant technical complexity.

• Working knowledge of health system IT and clinical operations.

• Familiarity with EHR/EMR integrations, including Epic and Oracle Health/Cerner.

• Understanding of HL7/FHIR and file exchanges.

• Knowledge of hospital IT and clinical governance.

• Proven ability to create implementation plans, risk frameworks, and status reports.

• Capacity to develop and standardize elements of Clarium's implementation playbook.

• Must be authorized to work in the United States without employer sponsorship.

🏝️ Benefits

• Incentive Stock Options based on your salary.

• Fully remote work with an NYC co-working space available.

• Opportunities for in-person collaboration.

• Unlimited Paid Time Off (PTO).

• Comprehensive health, vision, and dental benefits.

• 401K plan.

• Chance to contribute to a strong foundational team with deep expertise in data and engineering.

• Work in a fast-paced, high-growth environment.

• Opportunity to empower frontline healthcare workers by reducing administrative friction through automation.

• Collaborate with clinicians, engineers, and revenue leaders.