Implementation Consultant, Fluent English – B2B Client Onboarding

This is a fully remote position, open to applicants in Philippines, +2 more countries.

📋 Description

• Oversee comprehensive implementation projects, serving as the main point of contact from initial sale to a fully operational product, while ensuring a smooth experience for clients;

• Facilitate in-depth discovery sessions to comprehend clients' procurement and financial workflows, transforming business needs into tailored, optimized product processes;

• Supervise timelines, deliverables, and technical alignment, assisting clients with data mapping, validation, and the migration of vendor lists, budgets, item catalogs, and other essential business information into the platform;

• Ensure both internal teams and client stakeholders adhere to strict deadlines, managing risks and resolving technical dependencies;

• Conduct impactful interactive workshops and onboarding sessions for key client stakeholders, empowering them to navigate the platform independently;

• Develop tactical, well-structured enablement materials (deployment playbooks, configuration guides, concise video workflows) to standardize the implementation process;

• Collaborate with Sales, Product, and QA teams to address technical obstacles and convert client feedback into actionable product enhancements.

⛳️ Requirements

• Minimum of 1 year of experience in B2B SaaS Implementation, Project Management, Customer Success, or a comparable customer-facing position

• Demonstrated ability to manage multiple customer implementation projects concurrently while maintaining control over deadlines, stakeholders, and project scope

• Proficient in English, both written and spoken, with confidence in leading business meetings and negotiations

• Strong analytical skills and advanced proficiency in Excel or Google Sheets, with the capability to organize, validate, and analyze business metrics and data

• Experience in understanding and configuring complex B2B SaaS products, ERP, CRM, or similar business systems

• Excellent change management abilities, with the skill to address user resistance, simplify intricate system logic, and guide corporate clients through process transitions

• Customer-focused, proactive, and exceptionally organized, with outstanding presentation, communication, and relationship-building abilities

• Innate curiosity and a problem-solving attitude, capable of reverse-engineering technical issues and effectively collaborating with engineering teams to tackle complex implementation challenges involving APIs and integrations

• Ability to assist clients in navigating organizational and process changes, simplify complex product logic, and serve as a trusted advisor throughout the implementation process.

🏝️ Benefits

• Fixed schedule: Monday–Friday, from 9am to 6pm GMT+2

• Opportunity to work fully remotely

• Inclusive international environment

• Compensation in USD

• Responsive management dedicated to your growth and long-term collaboration.