Implementation Consultant, B2B Client Onboarding

atSupportYourAppRemote

Serbia Kosovo Morocco South Africa

Freelance Implementation SpecialistJunior

Posted Jul 21

This is a fully remote position, open to applicants in Serbia, +3 more countries.

📋 Description

• Oversee the complete implementation process, serving as the main contact from point-of-sale to a fully functional, live product while ensuring a smooth client experience;

• Facilitate comprehensive discovery sessions to gain insights into clients' procurement and financial workflows, converting business needs into tailored, optimized product processes;

• Oversee project timelines, deliverables, and technical coherence, assisting clients with data mapping, validation, and the migration of vendor lists, budgets, item catalogs, and additional business data onto the platform;

• Keep both in-house teams and client stakeholders aligned with strict deadlines, managing risks and resolving technical dependencies;

• Conduct impactful interactive workshops and onboarding sessions for key client stakeholders, empowering them to use the platform autonomously;

• Develop structured, tactical enablement resources (deployment playbooks, configuration guides, brief video tutorials) to standardize the implementation process;

• Collaborate with Sales, Product, and QA teams to address technical obstacles and convert client feedback into actionable enhancements for the product.

⛳️ Requirements

• At least 1 year of experience in B2B SaaS Implementation, Project Management, Customer Success, or a comparable customer-facing position;

• Demonstrated ability to manage multiple customer implementation projects concurrently while maintaining control over deadlines, stakeholders, and project scope;

• Proficient in English, both written and spoken, with confidence in leading business meetings and negotiations;

• Strong analytical skills and advanced proficiency in Excel or Google Sheets, with the capability to organize, validate, and analyze business metrics and data;

• Experience in understanding and configuring complex B2B SaaS products, ERP, CRM, or similar business systems;

• Excellent change management skills with the ability to address user resistance, simplify intricate system logic, and guide corporate clients through process transformations;

• A customer-focused, proactive, and highly organized approach with outstanding presentation, communication, and relationship-building abilities;

• Natural curiosity and a problem-solving attitude, capable of reverse-engineering technical issues and effectively collaborating with engineering teams to tackle complex implementation challenges involving APIs and integrations;

• Ability to assist clients in navigating organizational and process changes, simplifying complex product logic, and serving as a trusted advisor during implementation.