Implementation Consultant

This is a fully remote position, open to applicants in United States.

📋 Description

• Perform comprehensive analysis of business processes and document the resulting requirement definitions.

• Collaborate with clients on system design and configuration to meet desired workflow outcomes.

• Grasp and effectively convey the principles of change management.

• Convert client requirements into functional and technical specifications for enhancements, interfaces, conversions, and reports.

• Oversee the testing cycle process with clients for end-user acceptance test scripts related to system design and any enhancements, interfaces, conversions, and reports within the project scope.

• Provide high-quality, targeted training sessions for both train-the-trainer and end-user classes based on documented workflows.

• Assist with the transition of live operations for customers onsite at their locations and troubleshoot as needed.

• Present engaging, informative, and well-structured presentations.

• Conduct training sessions and presentations at the annual customer conference.

• Develop, revise, and offer insights on internal and external training and implementation materials.

• Generate and provide both ad hoc and routine industry reports from the system for clients upon request.

• Build and support custom reports in Business Objects Enterprise, a preferred but not required skill.

• Have a general understanding of application programming, IIS, databases, and system design.

• Facilitate effective project team and client meetings.

• Relay pertinent project information to the assigned project manager, direct manager, and other departments (Development, Customer Care, QA, Sales) in an efficient and timely manner.

• Resolve and/or escalate issues promptly.

• Interact professionally with other internal departments.

• Know how to communicate sensitive or challenging information tactfully.

• Set and manage client expectations on projects, especially in relation to documented scope.

• Oversee daily client interactions on assigned projects.

• Communicate effectively with clients to ascertain needs and evaluate alternative business solutions.

• Foster long-term, positive relationships with client personnel to enhance overall account satisfaction.

• Exhibit strong financial and business acumen related to corporate metrics and objectives.

• Proven ability to work effectively remotely when not onsite with a client.

• Submit timesheets and expenses promptly.

⛳️ Requirements

• BA/BS degree from an accredited college or university, preferably in Business Management and/or Computer Science.

• Coursework in GIS is advantageous.

• A minimum of 3-5 years of professional work experience is required.

• At least 2 years of direct software implementation experience as the primary implementer is necessary.

• Experience with a company that offers proprietary software solutions is essential.

• Exceptional active listening, communication (both verbal and written), and problem-solving abilities.

• Demonstrates strong attention to detail and a commitment to producing quality work.

• Thrive in a deadline-driven environment that may necessitate working outside regular hours.

• Show demonstrable organizational efficiency, time management skills, and an adaptability to changing priorities.

• High level of professionalism and proven ability to work productively with a diverse range of client personas.

• Familiarity with Oracle and MSSQL relational database platforms.

• Knowledge of various software development methodologies (waterfall, agile, etc.) is beneficial.

• Proficient in Microsoft Office Suite 365, especially Excel, PowerPoint, and Visio.

• Working knowledge of Business Objects Crystal Reports, SQL, and scripting is a plus.

• Willingness to travel extensively (US and Canada), up to 75%, with higher travel required by exception.

🏝️ Benefits

• Generous Paid Time Off.

• 11 Paid Holidays.

• Medical, Dental, Vision, and Life insurance benefits with various options and substantial employer contributions.

• 401k with employer matching that immediately vests.

• Annual Company Bonus.

• Opportunities for career growth and mentoring as part of a smaller business unit within the Volaris Group.

• Tuition Reimbursement Program.

• Employee rewards and recognition programs.

• Optional Employee Stock Purchase Program with company matching.

• Pet insurance.

• Employee Discount Platform offering discounted entertainment tickets to movies, sporting events, hotels, live performances, etc.

• Referral bonuses.

• Employee engagement events.

• Flexible remote work arrangements.