Implementation Analyst I

This is a fully remote position, open to applicants in Philippines.

📋 Description

• Conduct a thorough review of new customer applications for 10DLC and Toll-Free messaging activation.

• Verify submitted business details, including use cases, campaign specifics, and supporting documents.

• Evaluate compliance with carrier standards, internal policies, and regulatory requirements.

• Submit authorized 10DLC brands and campaigns to The Campaign Registry (TCR).

• Register Toll-Free use cases and brands through Zipwhip or other relevant systems.

• Ensure all submissions are accurate and complete to reduce the risk of carrier rejections.

• Carry out enhanced vetting requests when further validation is necessary.

• Offer compliance-focused guidance to clients to ensure their use cases align with SMS regulations.

• Assist customers in reorienting use cases that are non-compliant or need restructuring for approval.

• Uphold professional communication standards during rejection and remediation processes.

• Create and oversee technical support tickets related to provisioning, number activation, import issues, and messaging failures.

• Collaborate with engineering and operations teams to resolve implementation-related issues.

• Implement text-enabling and number import workflows following approval.

• Supervise and ensure compliance with SMS messaging policies and carrier regulations.

• Initiate the deactivation of campaigns or suspension of accounts for non-compliant activities.

⛳️ Requirements

• Proven experience in messaging compliance, SMS onboarding, SaaS business operations, or similar regulated sectors.

• Knowledge of carrier registration systems such as The Campaign Registry (TCR) and Toll-Free verification processes.

• Exceptional attention to detail and accuracy in documentation.

• Capability to handle multiple operational workflows simultaneously while adhering to strict compliance guidelines.

• Experience in customer-facing escalation and remediation processes.

🏝️ Benefits

• Comprehensive health benefits (HMO).

• Paid leave options.

• Birthday leave.

• Home interview allowance.

• Options for remote work.

• Ongoing training, mentorship, and clear career advancement opportunities within a global tech leader.

• A vibrant, inclusive, and collaborative team culture.